Customer Service Representative I

Location: Auburn Hills, Michigan
Work Arrangement: Hybrid
Standard Hours: 8:00 a.m. - 4:30 p.m. EST

 

Build Your Career in Customer Service

Bourns, Inc., a leading manufacturer of electronic components serving customers worldwide, is seeking a motivated and customer-focused Customer Service Representative I to join our team in Auburn Hills, Michigan.

This entry-level opportunity is ideal for individuals who enjoy helping customers, solving problems, and working in a collaborative business environment. The role supports customers, distributors, and sales representatives while developing a strong foundation in customer service, order management, and sales support.

Position Summary

As a Customer Service Representative I, you will serve as a key point of contact for customers and business partners, providing professional support via phone and email.

You will assist with customer inquiries, process orders, coordinate delivery requests, and work closely with internal departments to ensure an outstanding customer experience. This role offers valuable exposure to customer service operations, sales support, and business systems while providing opportunities for professional growth.

This position is hybrid, with standard working hours of 8:00 a.m. to 4:30 p.m. EST .

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Process customer orders accurately and verify order information for completeness.
• Coordinate expedited deliveries and support customer order management activities.
• Act as a liaison between customers and internal departments to resolve inquiries and issues.
• Analyze and respond to order status requests, open order reports, quotations, and performance reports.
• Process return material authorizations (RMAs), sample requests, stock rotations, and related customer service documentation.
• Prepare reports, charts, and data to support sales and customer service activities.
• Ensure compliance with company policies, procedures, and customer agreements.
• Perform additional duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Continued education, vocational training, or professional development is highly desirable.

Experience

• 0 to 3 years of experience in customer service, sales support, technical support, electronics, or a related business environment preferred.
• Internship or customer-facing experience is a plus.

Skills & Competencies

• Strong customer service orientation and commitment to delivering exceptional support.
• Excellent verbal and written communication skills.
• Ability to effectively interact with customers, colleagues, and management at all levels.
• Strong organizational and time-management skills.
• Attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• SAP experience is a plus.
• Bilingual Spanish-language skills are desirable but not required.

Why Join Bourns?

At Bourns, you'll become part of a respected global organization with a long history of innovation, quality, and customer commitment. We offer a collaborative work environment where employees are supported in developing their skills and advancing their careers.

Benefits of Working at Bourns

• Competitive compensation and benefits package
• Career growth and development opportunities
• Collaborative and team-oriented culture
• Exposure to global customers and business operations
• Stable, industry-leading organization with a strong reputation for innovation

Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $35,000 - $38,000 Annual
Bonus/Commission: No