Senior ServiceNow Administrator (Hybrid Work Schedule)

Job Number: 674 Salary: $102,323.00 - $163,451.08Department/Office: Information Technology Division: Technical ServicesLocation: 5334 S. Prince St., Littleton, CO, 80120Job Type: Salary Full-Time Posting Date: 07/02/2026 Closing Date: 07/23/2026 The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home. NOTE: Candidates must reside in Colorado at the time of hire and through employment. GENERAL DESCRIPTION OF JOB: Ensures the stability, performance, and security of the ServiceNow platform by managing system administration, configuration, upgrades, integrations, and ongoing technical support for critical enterprise workflows. Oversees platform health, implements best‑practice solutions, maintains data integrity, and collaborates with stakeholders to optimize and expand ServiceNow capabilities that support key business operations.DUTIES: Platform Administration Administer and maintain the ServiceNow platform, including upgrades, patches, and system health monitoring. Manage user accounts, roles, groups, and access controls in alignment with County security policies. Configure and maintain ServiceNow modules including ITSM, CMDB, SPM, or other deployed workflows. Develop and maintain reports, dashboards, and performance analytics for department leadership. Configuration & Development Design, build, and maintain workflows, forms, business rules, UI policies, and client scripts. Lead design and implementation of enterprise ServiceNow solutions for IT Asset Management (SAM Pro, HAM Pro, Discovery) and IT Operations Management (ITOM), establishing architecture patterns and technical standards. Configure integrations with third-party County systems using APIs, SPOKES and integration hubs. Support low-code/no-code solutions using Flow Designer and App Engine Studio. Maintain configuration documentation and adhere to change management best practices. Support & Stakeholder Engagement Serve as a primary point of contact for platform-related incidents, service requests, and enhancements. Collaborate with department stakeholders to gather requirements and translate business needs into technical solutions. Provide training and onboarding support for new ServiceNow users and departmental administrators. Partner with the ServiceNow account team and implementation partners on projects and roadmap planning. Support & On-Call Mentor junior ServiceNow administrators and technical staff; conduct code reviews, knowledge-sharing sessions, and provide technical coaching to team members. Provide L3 support for complex incidents and root cause analysis (RCA); drive problem management and long-term fixes. Participate in an on-call schedule, ensuring 24×7 availability for critical production issues and maintenance windows.

REQUIREMENTS:

Skills, Abilities and Competencies: Proficiency in ServiceNow core modules (ITSM, Incident, Change, Problem, Service Catalog). Advanced knowledge of ServiceNow scripting and customization: JavaScript, GlideScript, REST/SOAP APIs, Flow Designer, and workflow automation Experience with ServiceNow upgrade processes and instance management. Strong analytical and troubleshooting skills with attention to detail. Excellent written and verbal communication skills; ability to translate technical concepts for non-technical audiences. Behavioral Competencies (these are required for all positions at ACG): Accountability Accessibility Inclusivity Integrity Education and Experience: Bachelor’s degree in computer science or a related field At least 3+ years of hands-on ServiceNow administration experience in an enterprise environment. Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered. Preferred Education and Experience: ServiceNow Certified System Administrator (CSA) certification. Additional certifications: CIS (ITSM, HRSD, CSM) or ServiceNow Certified Application Developer (CAD). Advanced expertise in IT Asset Management (HAM, SAM, Discovery) or IT Operations Management (ITOM) Experience with ServiceNow Workflow Optimization, Service Health Analytics, or Advanced Analytics Knowledge of FedRAMP, ITIL v4 framework and public-sector IT governance standards. Experience with ServiceNow AI/Automation products including Now Assist or Predictive Intelligence. Pre-Employment Additional Requirements: Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check. Post-Employment Requirements: Successful completion of Colorado Justice Information System (CJIS) training. Position is deemed essential and incumbents must be available for winter storm and other emergency events and available to work on-call on a rotational basis including evenings, holidays and weekends. Work locations and facilities are subject to change based on business need.

WORK ENVIRONMENT:

Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position. Spends 70% of the time sitting and 30% of the time either standing or walking. Occasionally lifts, carries, pulls or pushes up to 20 lbs. Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs. Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties. Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions. Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment. Visual capacity enabling constant use of computer or other work-related equipment. Definitions: Occasionally: Activity exists less than 1/3 of the time. Frequently: Activity exists between 1/3 and 2/3 of the time. Constantly: Activity exists more than 2/3 of the time.

• * Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.
• * In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.