Vessel Tracking and Communications Support Specialist (Entry Level)

Job Description

Job Description

The Vessel Tracking and Communications Support Specialist (Entry Level) plays an important role in monitoring vessel traffic, maintaining accurate information systems, and communicating updates to our membership. This position is centered on information management, reporting, and member communication.

This position is ideal for someone who enjoys structured tasks, real‐time monitoring, and detailed administrative work, and who can work independently with minimal supervision.

Key Responsibilities

• Monitor inboxes and incoming communications to identify vessel movement updates and operational changes.
• Track and record vessel movements accurately using our internal systems.
• Compile daily and periodic reports for internal use and distribution to member organizations.
• Maintain and update databases to ensure vessel information is accurate, complete, and current.
• Call members with updates, changes, or relevant operational details.
• Handle phone, email, and radio communications in a professional manner.
• Perform general administrative and clerical tasks as assigned.

Work Schedule:

• Operating hours are 8:00 a.m. to 4:30 p.m., seven days a week.
• Weekend work is required as part of the regular schedule.
• While some holidays are observed, coverage is still required for most holidays
• This position is primarily remote; however, occasional in-office attendance may be required based on operational needs. The ideal candidate should be able to come into the office on short notice and therefore must be located within a reasonable distance.
• Candidates must be able to work independently during all assigned shifts, whether remote or on-site.

Requirements

• Ability to type at least 40 WPM
• Strong reliability and dependability
• Excellent attention to detail
• Basic proficiency in Microsoft Office
• Able to work the full shift independently and with minimal supervision
• Comfortable sitting for extended periods performing repetitive tasks
• Reliable computer and internet access for remote shifts (as assigned)
• Strong written and verbal English communication
• High school diploma or equivalent
• Reliable transportation for in‐office shifts
• Ability to climb a flight of stairs
• Candidates must be legally authorized to work in the United States at the time of application.
• Please note that a background check will be conducted as part of the pre-employment process prior to onboarding.