Product Specialist

Position Overview We’re opening a sustaining product role to support and mature the internal care management tools that power ClinNEXUS’ day-to-day operations. This role is designed for a strong execution-focused product professional who thrives on documentation, testing, validation, and operational excellence — with a clear growth path into a Product Manager role over time. This position will ensure what we’ve already built works reliably, is well-documented, compliant, and continuously improved. You’ll be instrumental in keeping our Salesforce Health Cloud implementation stable, scalable, and usable for our care teams. Key Responsibilities Product Operations & Sustainment Own the sustainment and optimization of existing Salesforce Health Cloud workflows and internal tools. Ensure features and workflows function as intended through structured testing, validation, and regression checks. Identify gaps, inefficiencies, and usability issues in existing product functionality and propose improvements. Documentation & Enablement Create and maintain clear, detailed product documentation, including workflow diagrams, SOPs, and user guides. Develop internal training materials to support Care Operations. Maintain product knowledge bases and change logs to ensure organizational clarity and continuity. Testing, Validation & QA Coordinate and execute user acceptance testing (UAT) for enhancements, fixes, and configuration changes. Validate requirements against delivered functionality and ensure readiness before release. Partner with Engineering and external development teams to track issues through resolution. Translate operational needs into clear requirements, user stories, and acceptance criteria. Support backlog grooming and sprint preparation in collaboration with the Product Lead. Ensure Jira and Confluence artifacts are current, accurate, and actionable. Cross-functional Collaboration Act as a day-to-day liaison between Care Operations, Product, Engineering, and Data teams. Surface risks, dependencies, and operational impacts early. Support consistent communication between stakeholders as features evolve. Compliance & Care Program Support Help ensure ECM and care management workflows remain aligned with regulatory requirements. Assist in translating policy or program changes into system updates and documentation. Qualifications Required 2–4+ years of experience in product operations, product management, business systems, or internal tools roles. Hands-on experience supporting Salesforce Health Cloud or similar CRM / care management platforms. Strong background in documentation, testing, validation, and operational product support. Experience working in Agile environments using tools such as Jira and Confluence. Ability to translate complex workflows into clear written and visual documentation. Highly organized, detail-oriented, and comfortable managing multiple workstreams. Strong communication skills and a collaborative working style. Preferred / Nice to Have Experience in healthcare, healthtech, or care management programs (e.g., ECM, CCM, care coordination). Exposure to UAT leadership or QA coordination in production systems. Familiarity with data flows, reporting, or analytics in operational platforms. Experience working with remote or offshore development teams. Background in early-stage or fast-growing organizations. This role is fully remote within the state of California. Preference will be given to candidates based in the Los Angeles/Orange County area. Periodic travel is required, approximately quarterly, to attend team meetings, training sessions, and company events. Compensation Pay Range: The good faith pay range for this position is $95,000 to $125,000. The specific pay rate within this range will be based on the candidate\'s qualifications, including experience, skills and geographic location. Why Join ClinNEXUS? Be part of an innovative team driving meaningful healthcare transformation. Enjoy a remote-first work environment with flexibility and collaboration. Competitive salary and comprehensive benefits package. Opportunities for professional growth and leadership development. ClinNEXUS Inc . is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr