OPERATIONS ANALYST II

Operations Analyst IIThe Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.This is an Operations Analyst II position in the General Tax Administration Program's Account Management Process, Rate Unit. The incumbent provides extensive knowledge of Florida tax laws for registration purposes and conducts in-depth research and analysis of tax information filed with the Department. The incumbent is also responsible for researching and evaluating tax documents and information that has been submitted for registration purposes to determine correct distribution of funds, communicating with taxpayers and their representatives, as well as service centers and other agency personnel, and resolving account maintenance issues.Minimum requirements include currently being employed with the Florida Department of Revenue, experience communicating with taxpayers to explain and interpret tax related issues, experience as a Revenue Specialist III or higher within the Account Management Process, Rate Unit, and experience researching, interpreting, and applying Florida tax laws.The required work hours for this position are Monday through Friday, 8:00 a.m. to 5:00 p.m. Mandatory overtime hours may occur during peak periods which may include weekends. The hiring salary for this position generally will not exceed $3,821.06 monthly/$45,852.72 annually. Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.