IT Onsite Support Technician

Company DescriptionArvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.Job DescriptionJoin the technology-driven team at Arvato as an IT Onsite Support Technician, where you’ll be the first point of contact for onsite technical assistance. In this role, you’ll troubleshoot hardware, software, and network issues while maintaining optimal workstation and LAN performance. We’re looking for a detail-oriented problem solver who enjoys helping others and ensuring smooth daily operations. If you thrive in a fast-paced environment and take pride in resolving technical challenges, we’d love to have you on our team.Provide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance.Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.Provides answers to customers by identifying problems, researching answers, and guiding them through corrective steps.Candidate will assist our customers via phone, email, chat & on-site support.Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond on-site span of control or expertise.Manage onsite support tickets within the service levelRespond to customer issues via phone, email, chat & on-site supportPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customerDocument customer interactionsEscalate issues to the next Tier with the next level of difficulty as neededInstall, make changes, and repair computer hardware and softwareMonitor the site to identify and resolve issues proactivelyOversee customer communication through to resolutionsQualifications Minimum of 2 years of experience working with RF Guns preferredMinimum of 2 years of experience with network configurations preferredFamiliarity with working in Azure Active Directory is preferredExperience working in a Windows 11 environment preferredAdditional Information Medical, Dental, Vision, Life Insurance, and Disability Pay.401(k) with company matching up to 6%.Paid Time Off, including paid holidays.Flexible Spending Accounts.Voluntary benefits such as legal and financial assistance, pet insurance, and more.Employee Assistance Program.Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.Commuter benefits.Employee engagement activities. Disclosure requirements pertaining to the collection of your personal data: Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.You can contact the company’s Data Protection Officer at the above-mentioned postal address. Further information on data protection and your rights can be found here. Recruiting-Platform powered by SmartRecruiters. LegalEntity: Arvato USA LLC Compensation: USD 65000 - USD 70000 - yearly