Home Equity Loan Support Specialist

Home Equity Loan Support Specialist General Electric Credit Union is a not-for-profit, member‑owned full‑service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU we pride ourselves on maintaining quality service, being an employee‑friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview The Home Equity Loan Support Specialist plays a critical role in the Home Equity department by serving as a liaison between Loan Officers, Branch staff, and Operations. The Specialist is responsible for early file quality, disclosure accuracy, and documentation compliance, while also acting as subject‑matter expert for branch teams with limited home‑lending experience. Essential Responsibilities Perform initial file intake and quality review to ensure application accuracy and completeness Validate and update income, credit, and application data in the POS and LOS Organize, label, and maintain received documentation in accordance with documentation standards Issue required pre‑processing disclosures and notices (initial disclosures, redisclosures, notices of incompletion, denial, and withdrawal notices) Partner with underwriting to identify and disposition dead or non‑viable files early Advance clean, compliant files to Processing Identify missing or incorrect documentation and coordinate with Loan Officers to resolve issues Maintain detailed records of errors and missing documentation for coaching and quality tracking purposes Compile and contribute to recurring error trend reports in partnership with the Home Equity Sales & Service Manager Serve as a subject‑matter expert and resource for branch staff originating home equity applications Provide light pipeline coordination and queue‑management support (non‑member‑facing) Education and Experience High School diploma or GED required Minimum of two years’ experience in Mortgage or Equity Operations Knowledge, Skills, and Abilities Professional verbal and written communication skills Strong multi‑tasking, time‑management, and organizational skills to work in a fast‑paced environment Analytical and critical review skills Positive attitude and professional demeanor, able to lead by example Understanding of Mortgage related operational procedures Benefits Health, Dental and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired; birthday off – paid 401 k retirement plan with up to a 10% match of base gross compensation Tuition reimbursement opportunities & professional development Volunteer opportunities – earn additional PTO hours On‑site clinics for vaccines and mammograms General Electric Credit Union is an Equal Opportunity Employer. #J-18808-Ljbffr General-Electric-Credit-Union