Front Desk Agent - Fairfield Inn and Suites Lubbock

Job Description

Job Description

The 62-room Fairfield Inn and Suites seeks a cheerful & energetic Front Desk Agent to join our team!

Attendance and reporting to work on time are an absolute must. You are required to be on time and report to work whenever scheduled.  

• The most important responsibility for this job is reporting to work on time and whenever scheduled.

• The second most important responsibility for this job is reporting to work on time and whenever scheduled.

The hotel will benefit from an energetic, friendly, and professional individual, as the Front Desk Associate is responsible for greeting, registering, and checking in/out guests and handling all phases of the guest's stay, all while providing excellent customer service. Strong time management and organizational skills will be key to maintaining efficiency in a fast-paced environment. Clear communication and an upbeat personality are essential traits for this position, particularly when responding to guests and interacting with team members in various departments. 

• Duties:

  - Greet and welcome guests in a friendly and professional manner
  - Check-in and check-out guests efficiently and accurately
  - Answer phone calls, take messages, and provide information to guests
  - Handle guest complaints or concerns with patience and empathy
  - Assist guests with reservations, room service requests, and other inquiries
  - Maintain a clean and organized front desk area
  - Collaborate with other hotel departments to ensure guest satisfaction
  - Perform night audit duties as required

  Qualifications:
  - Excellent phone etiquette and communication skills
  - Strong guest relations skills with a focus on providing exceptional customer service
  - Previous experience in guest services or hospitality management preferred
  - Knowledge of hotel operations and procedures is an advantage
  - Ability to handle cash transactions accurately and responsibly
  - Attention to detail and ability to multitask in a fast-paced environment
  - Flexibility to work night shifts, weekends, and holidays as needed

  If you are passionate about hospitality, have excellent customer service skills, and enjoy working in a dynamic environment, we would love to hear from you. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.

  Please note that only qualified candidates will be contacted for an interview. Thank you for your interest in this position.

  Job Type: Full-time

  Schedule:

  • 8-hour shift
  • Evening shift
  • Morning shift
  • Overnight shift
  • Rotating weekends
  • Weekends as needed