Director of Site Reliability Engineering

Director of Site Reliability Engineering

You have discovered the perfect setting to expand your skills and make a meaningful impact. Partner with an organization committed to defining the future of site reliability in the financial sector.

As a Director of Site Reliability Engineering at JPMorgan Chase within the Infrastructure Platforms and Foundational Services (IPFS) organization, you are constantly establishing new collaborative partnerships that allow your team to work across functions. Proactively engage team members, initiate career conversations, and delegate assignments and opportunities equitably.

Job Responsibilities

• Guides stakeholders through complex projects with broad direction to ensure work is executed according to compliance standards, service level agreements, and business requirements, proactively anticipating team needs and removing road blockers
• Leads reuse-first adoption of enterprise-authorized AI capabilities within the work environment across reliability operations and delivery practices to improve speed and quality of outcomes, with human-in-the-loop validation and appropriate handling of sensitive data.
• Applies both cross-functional technical and business knowledge and leadership acumen to multiple technical areas and disciplines
• Identifies opportunities to initiate operational changes across areas of responsibility and partners with leadership to drive change and innovation
• Sets organizational expectations for AI-assisted operational decisioning and automation, ensuring traceability/auditability and alignment to resiliency, security, and compliance standards.

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Experience leading technologists to manage, anticipate, and solve complex technological issues and engaging team members effectively
• Experience leading leaders/teams in the safe use of enterprise-authorized AI capabilities within the work environment, including validation habits and awareness of data sensitivity.
• Ability to set governance expectations for AI-assisted recommendations (e.g., review/approval and escalation paths) aligned to resiliency, security, and auditability outcomes.
• Experience hiring, developing, and recognizing talent and influencing team culture by championing innovation and change for success
• Ability to express complex ideas with appropriate level of detail

Preferred qualifications, capabilities, and skills

• Experience working at code level

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.