General Manager

Job Description

Job Description

Full job description

Want to make a difference? Want to be a leader?

We offer more opportunities for people to find the challenges they want and the recognition they deserve. We are seeking career-minded, motivated individuals with excellent interpersonal skills and the ability to build a team that works well together to increase profits, provide superior service, and have a passion for being the best in the business.

As leaders and role models, our managers set the tone for the fun, family environment in our restaurants.  Our generous and competitive compensation package includes: paid structured training program, vacation and sick leave, direct deposit, retention bonus, and unlimited opportunities for growth and personal development based on performance.

Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests in a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the General Manager of all guest issues or complaints. Resolve low-level guest issues with efficiency and a positive attitude.

Financial Management: Controls cash, property, product, and equipment; builds sales, controls labor, and food costs.

Operations Management: Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across the organization from the General Manager and District Manager to every team member in the restaurant. Use company-provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues comply with company standards.

Essential Skills:

• Guest service mentality: has a genuine desire to serve the guests
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Manages multiple projects and timelines with a sense of urgency and follow-through
• Well-organized and detail-oriented
• Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement
• Has an outgoing personality
• Strong work ethic
• Other duties as assigned

Qualifications:

• Strong written and verbal communication skills
• Initiative and assertiveness
• Strong interpersonal skills and conflict resolution skills
• Strong leadership skills and ability to manage, train, develop, and motivate a diverse crew that is highly engaged
• Passionate about hospitality and serving the guests
• Ability/flexibility to work a changing schedule, including mornings, evenings, weekends, and/or holidays
• Ability to problem solve
• Ability to accept feedback and willingness to improve
• Ability to set goals, create action plans, and implement those plans
• Ability to measure performance, subjectively and objectively
• Cultivate an attractive culture within the restaurant
• Ambassador and representative of the culture of the brand and the mission to Serve the World 

*** ServSafe Manager Certification Required 

*** Bonus Compensation (Quarterly Sales/ Performance-based )