Technical Writer - IT Documentation & Knowledge Management

Job Description

Job Description

Job Overview:

Pay Range: $36.60hr - $41.60hr

Requirement/Must Have:

• 5+ years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments.
• Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.
• Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.
• Demonstrated experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or comparable technical deliverables.
• Strong editing, information-architecture, document-organization, formatting, and quality-control skills.
• Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
• Bachelor's degree in Technical Communication, XX, Information Technology, Information Systems, or a related field, or equivalent relevant professional experience.

Responsibilities:

• Develop and maintain clear, professional technical documentation using standardized templates and conventions.
• Create SOPs, operational procedures, system and application documentation, infrastructure documentation, runbooks, support procedures, administrative procedures, and knowledge-base articles.
• Create and maintain incident-response, disaster-recovery, business-continuity, restoration, and recovery documentation in coordination with SMEs and leadership.
• Translate complex technical information and SME interviews into accurate documentation usable by technical staff and appropriate operational audiences.
• Create and refine diagrams, workflows, process maps, architecture-supporting visuals, and documentation graphics using Microsoft Visio.
• Use Microsoft 365 extensively, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration/document -management capabilities.
• Apply consistent terminology, formatting, versioning, metadata, document ownership, review dates, and change history.
• Collaborate with the Business Analyst to convert Client outputs, requirements, inventories, and process maps into finished documentation.
• Conduct document reviews with SMEs, reconcile feedback, verify technical accuracy, and prepare documents for approval and publication.
• Help establish reusable templates, style standards, naming conventions, repository structures, and documentation lifecycle practices.

Nice to Have:

• Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.
• Experience with documentation recovery, knowledge-management, or large-scale documentation-standardization initiatives.
• Experience designing and administering SharePoint-based documentation libraries, templates, metadata, and lifecycle practices.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Government or other highly regulated environment experience.
• Certified Professional Technical Communicator (CPTC), ITIL Foundation, or comparable technical-writing/IT certification.

Skills:

• Technical Writing.
• Microsoft 365.
• Microsoft SharePoint.
• Microsoft Visio.
• SOP Development.
• Runbooks.
• Disaster Recovery Documentation.
• Process Mapping.
• Information Architecture.
• Technical Editing.

Qualification And Education:

• Exceptional ability to translate technical concepts and SME knowledge into clear, concise, accurate, usable documentation.
• Ability to manage multiple documents and review cycles while maintaining consistency and attention to detail.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.