Technical Writer

We are seeking an experienced Technical Writer to lead documentation standardization, bridge institutional knowledge gaps, and support our enterprise Cybersecurity Program and Documentation Recovery initiative.

Position Details

• Location: Spartanburg, SC (Local travel to area facilities required)

• Work Arrangement: 100% Onsite

• Interview Process: Resume & portfolio review followed by 1 panel interview with IT leadership and subject-matter experts.

Key Responsibilities

• Author SOPs, runbooks, infrastructure guides , and knowledge-base articles.

• Create and update disaster recovery, incident response , and business continuity plans.

• Design technical workflows, process maps, and architecture visual aids using MS Visio .

• Collaborate directly with IT subject-matter experts across infrastructure, applications, and security.

• Organize document libraries, manage metadata, and enforce standardized versioning control.

Required Skills & Qualifications

• 5+ years of technical writing experience in complex IT/technology environments.

• Core Tools: Advanced MS 365 (Word, SharePoint) and MS Visio .

• Strong expertise in information architecture , document organization, and technical editing.

• Portfolio Submission Required: 2 3 sanitized documentation samples (SOPs, runbooks, Visio diagrams, or recovery documentation).

Preferred Plus: Experience with NIST, CIS, or ITIL frameworks; public sector or highly regulated environment experience; CPTC or ITIL certifications.