IT Support Escalation Engineer — MSP Expert
WheelHouse IT
WheelHouse IT in Orlando, FL is seeking a motivated Support Escalation Engineer to deliver high-quality technical support and mentor clients. This is not an entry-level role and requires 2–3 years of MSP experience. You will provide remote and on-site assistance for PCs, networking equipment, servers, and security, while acting as an escalation point for complex issues. You will work with clients and staff across technical and non-technical backgrounds, communicate incident progress, and own #J-18808-Ljbffr WheelHouse IT
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