Call Center Systems Analyst
CirrusLabs
Job Title: Call Center Systems Analyst – Genesys Cloud & Amazon Connect
Location: Hybrid – Atlanta, GA / Richmond, VA / Connecticut / Norfolk, VA
Job Summary
Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.
Required Skills & Experience
- 5–8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations
- Hands-on experience with:
- Genesys Cloud
- Amazon Connect
- IVR technologies
- Experience with contact center migrations to Genesys Cloud
- Experience supporting:
- Conversational AI
- Chatbots
- Virtual assistants
- Digital self-service implementations
- Familiarity with contact center platforms such as:
- Genesys
- NICE
- Amazon Connect
- Understanding of AI-enabled service capabilities including:
- Agent assist
- Knowledge retrieval
- Automation
- Intelligent routing
- Understanding of healthcare domain
- Strong analytical, communication, and collaboration skills
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Call Center Systems Analyst in Atlanta, GA vacancy
$88.8k - $162.8k
...configuration and implementation of Project Management Information Systems (PMIS) with a strong emphasis on construction project... ...recruiting process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...SuggestedLocal area$105.4k - $207.8k
...works with clients to protect users, secure access to data and systems, and improve confidence in digital interactions through... ...recruiting process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...SuggestedLocal areaVisa sponsorship- We’re Hiring!Information Systems SpecialistCelebrating over 100 years in the community, Citizens Trust Bank remains committed to providing... ...but are not limited to the following:The Information Systems Analyst position is all about making sure our bank's critical...SuggestedFull timeTemporary workFlexible hours
$91.1k - $179.5k
.... If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips From developing a stand out resume to putting your best foot forward...SuggestedLocal area$110.7k - $218.3k
...technical documentation, with a focus on secure, maintainable, and user-centered solutions.Configure and enhance AI-enabled solutions using... ...recruiting process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting...SuggestedLocal areaVisa sponsorship$82.6k - $162.8k
...Privacy Consultant who can operationalize responsible AI in real systems—especially agentic AI and LLM-enabled applications. This role... ...process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...Local areaVisa sponsorship$126k - $167k
...Anduril is changing how military systems are designed, built and sold.... ..., 3D command and control center. As the world enters an era of... ...built and maintained by us. We call this system-of-systems “CorpOS... ...and Receipt Accounting Systems Analyst with deep Oracle Cloud Fusion...Full timeContract workWork experience placementWork at officeImmediate start- ...The HRIS Reporting & Analytics Analyst is responsible for delivering accurate, timely, and actionable HR reporting and dashboarding for... .... HRIS & Data Stewardship Work across current‑state HR systems and manual data sources to validate and consolidate information...
Insight Global
Atlanta, GA3 days ago $105.4k - $207.8k
...and compliance workflows, and enterprise systems using application programming interfaces,... ...vector or hybrid retrieval, tool or function calling, evaluation or monitoring, prompt-... ...direct your inquiries to the Global Call Center (GCC) at ****@*****.***....Local areaVisa sponsorship$105.4k - $207.8k
.... If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips From developing a stand out resume to putting your best foot forward...Local areaVisa sponsorship$134.5k - $265.1k
.... If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips From developing a stand out resume to putting your best foot forward...Local areaVisa sponsorship$84.6k - $141k
...industries/sectors you serve.Bachelor’s Degree in Information Systems, Computer Science or related field required.3+ years of experience... ...process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...Work at officeWorldwideShift work$120k - $140k
## Senior Systems AnalystApplylocations: US - Remote: GA - Atlantatime type: Full timeposted on: Posted Todayjob requisition id: JR10753... ...FTP, PowerShell, and SQL Server Agent”}* Participates in 24/7 on-call support and disaster recovery processes.* Coaches and mentors...Temporary workRemote workKnoll
Atlanta, GA3 days ago- ...Job Opportunity The Systems Analyst will provide technical guidance on the optimal implementation of data and analytics projects, and also... ...per approved standards/procedures. Participate in on-call rotation and performs escalated support for production applications...Work experience placement
Work For Warriors Georgia
Atlanta, GA3 days ago $116.2k - $229.1k
...and data management processes across HR, payroll, and benefits systems.Investigate interface and data issues, perform root cause... ...recruiting process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...Local areaVisa sponsorship$220k - $260k
...Team The Sensors Division at STR focuses on technology development for advanced sensor systems and platforms in support of national security. At STR, Defense Systems Analysts study complex defense technologies and systems by building representative, physics-based models...Full timeLocal areaRemote workNight shiftSTR
Atlanta, GA2 days ago$50 - $90 per hour
Computer Systems Analysts - Research Study About the Project: Sepal is conducting a structured research study to define work excellence standards... ...Tech-savvy: comfortable with messaging tools, video calls, and uploading files Highly independent: able to follow detailed...Bi-weekly payHourly payFull timeRemote workFlexible hours- ICE is seeking a candidate to support the global corporate computing environment, assisting both in-office and remote users. Responsibilities include onboarding new users, managing ServiceNow tickets, and troubleshooting network and conference room technologies. A Bachelor...Work at officeRemote work
- ICE seeks a System Operations Analyst to manage incident response and ensure the smooth operation of their production environment. The role combines technical and business knowledge in a Windows setting. Key responsibilities include monitoring incidents, resolving issues...Full timeShift work
- ...Lead Systems Analyst – ERP Integrations (Banner to Workday) Bookmark this Posting Print Preview | Apply for this Job Please see Special... ...distinction, serving as the nation’s leading academic medical center for vulnerable populations. It’s also a place for passionate...Seasonal workImmediate startWork visa
Morehouse School of Medicine
Atlanta, GA11 hours ago $50 - $90 per hour
A leading research organization is seeking experienced Computer Systems Analysts to participate in a structured research study. This remote role offers competitive compensation of $50-$90/hr based on experience. Selected participants will share their insights, design evaluation...Remote job- ...Help Desk System Analyst/Technical support Atlanta, GA 10+ Months Temp to perm position. Description We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment...Permanent employmentTemporary workWork at officeLocal areaRemote workWork from home
STI
Atlanta, GA1 day ago - JOB SUMMARY The Clinical Systems Analyst plays a key role in ensuring our clinical applications function smoothly and effectively support patient care delivery. This position works closely with healthcare providers and IT teams to troubleshoot issues, implement system changes...Work at office
- Smurfit Westrock is seeking a Sr. Analyst, IT Fiber Systems to align business needs with technology delivery for Forestry and Fiber platforms. This role bridges stakeholders and technical teams to ensure system configurations deliver value to operations and processes. You...
- D4C Dental in Atlanta seeks a Clinical Systems Analyst to ensure clinical applications run smoothly and to support patient care delivery. The role works with clinicians and IT teams to troubleshoot issues, implement changes, and optimize workflows, aligning technology with...
- Compensation Grade 09 Purpose Implements and assists in the management of all departmental system applications. Performs test functions for all departmental projects. Works closely with project team to help identify business requirements. Essential Functions Conducts analysis...Work at officeRemote workVisa sponsorshipWork visaFlexible hours
- ...Capability is a bold ambition: to design and deliver intelligent, human-centered business applications that empower organizations to serve their... ...and next-gen commerce sites to resilient case management systems and optimized workforce planning.But we're not just...Temporary workLocal area
$116.2k - $229.1k
...Bachelor's degree in Computer Science, Data Science, Information Systems, Finance, Accounting, Engineering, Mathematics, or Statistics4... ...process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...Local areaVisa sponsorship- ...our academic community. Description As part of the Budget System team, this position provides operational support for the Axiom... ...Department of Accessibility Services at ****@*****.*** or call (***) ***-**** (Voice) | (***) ***-**** (TDD). We kindly ask that...Work at officeRemote workWork from homeFlexible hours
$63.3k - $79.1k
...team shares a love of the outdoors and a desire to protect it for future generations. Role Summary We are seeking a Payroll Systems Analyst to strengthen and scale the systems, reporting, and processes that enable accurate, compliant, and efficient payroll operations...Full timeContract workTemporary workPart timeWork experience placementLocal areaShift workRivian
Atlanta, GA23 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Systems Analyst. Be the first to apply!
Related searches
- information systems analyst Atlanta, GA
- network system analyst Atlanta, GA
- system integration analyst Atlanta, GA
- systems development analyst Atlanta, GA
- system analyst remote Atlanta, GA
- computer systems analyst Atlanta, GA
- network analyst Atlanta, GA
- computer forensic analyst Atlanta, GA
- manufacturing systems analyst Atlanta, GA
- system analyst Atlanta, GA