Call Center Systems Analyst
CirrusLabs
Job Title: Call Center Systems Analyst – Genesys Cloud & Amazon Connect
Location: Hybrid – Atlanta, GA / Richmond, VA / Connecticut / Norfolk, VA
Job Summary
Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.
Required Skills & Experience
- 5–8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations
- Hands-on experience with:
- Genesys Cloud
- Amazon Connect
- IVR technologies
- Experience with contact center migrations to Genesys Cloud
- Experience supporting:
- Conversational AI
- Chatbots
- Virtual assistants
- Digital self-service implementations
- Familiarity with contact center platforms such as:
- Genesys
- NICE
- Amazon Connect
- Understanding of AI-enabled service capabilities including:
- Agent assist
- Knowledge retrieval
- Automation
- Intelligent routing
- Understanding of healthcare domain
- Strong analytical, communication, and collaboration skills
$128k - $252.5k
...component of a deal. The scope of their work may include end-state system architecture, application rationalization, and system or data... ...process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...SuggestedLocal areaVisa sponsorshipFlexible hours$151.5k - $252.5k
...you will be responsible for: Evaluating information technology systems, software environments, and operating models to identify... ...recruiting process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...SuggestedLocal areaVisa sponsorship$88.8k - $162.8k
...configuration and implementation of Project Management Information Systems (PMIS) with a strong emphasis on construction project... ...recruiting process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...SuggestedLocal area$105.4k - $207.8k
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...industry, Anduril is changing how military systems are designed, built and sold. Anduril’s... ...into a realtime, 3D command and control center. As the world enters an era of strategic... ...the enterprise. The Senior Data & Systems Analyst will partner with EHS, engineering, manufacturing...SuggestedFull timeWork experience placementImmediate start- We’re Hiring!Information Systems SpecialistCelebrating over 100 years in the community, Citizens Trust Bank remains committed to providing... ...but are not limited to the following:The Information Systems Analyst position is all about making sure our bank's critical...Full timeTemporary workFlexible hours
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...and compliance workflows, and enterprise systems using application programming interfaces,... ...vector or hybrid retrieval, tool or function calling, evaluation or monitoring, prompt-... ...direct your inquiries to the Global Call Center (GCC) at ****@*****.***....Local areaVisa sponsorship$126k - $167k
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$84.6k - $141k
...industries/sectors you serve.Bachelor’s Degree in Information Systems, Computer Science or related field required.3+ years of experience... ...process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...Work at officeWorldwideShift work$105.4k - $207.8k
.... If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips From developing a stand out resume to putting your best foot forward...Local areaVisa sponsorship$134.5k - $265.1k
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...experienceBachelor's degree in computer science, information systems, or a technology field; or equivalent years of experience.Ability... ...process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...Local areaVisa sponsorship- ...Stable Kernel is seeking a Senior Systems Analyst to join our team in Atlanta, GA, working with a major national QSR loyalty program. You will own discovery for loyalty services, lead cross-functional coordination, manage live production support, and help shape the platform...
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...Bachelor's degree in Computer Science, Data Science, Information Systems, Finance, Accounting, Engineering, Mathematics, or Statistics4... ...process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...Local areaVisa sponsorship- ...Help Desk System Analyst/Technical support Atlanta, GA 10+ Months Temp to perm position. Description We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment...Permanent employmentTemporary workWork at officeLocal areaRemote workWork from home
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$80k - $130k
Atlanta, GAEngineering - Data Systems /Full-time /HybridFinQuery stands at the forefront of accounting automation, driven by a deep specialty in contract-driven accounting. Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing...Full timeContract workWork experience placementCasual workInternshipWork at officeImmediate startWork from homeWorldwideFlexible hours$170.05k - $209.12k
...information by visiting and logging into the careers section of the system.Job Description:At Regions, the Enterprise Architect oversees... ...the company.SummaryLocation: Hoover, AL - Riverchase Operations Center (Birmingham, AL); Charlotte, NC - Charlotte Uptown Branch;...Full timeWork at officeRelocationVisa sponsorshipWork visaRelocation packageFlexible hours3 days per week$112.5k - $147.5k
...new ideas are encouraged and everyone is a stakeholder. What You’ll Be Responsible For Circle is looking for a Senior Finance Systems Analyst to join the growing Finance Systems team that will play a critical role in the design and architecture of scalable finance systems...Work experience placementFlexible hours- ...implementationsExperience on Force.com Integration Technologies (WebServices, 3rd Party tool like CastIron/Boomi) to Integrate with On-Premise systems like Siebel, OMS and Java Based Systems Complete understanding of governor limitsImplement SOAP ./ REST based web servicesDevelop...Permanent employmentFull timeH1bFlexible hours
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