Call Center Systems Analyst
CirrusLabs
Job Title: Call Center Systems Analyst – Genesys Cloud & Amazon Connect
Location: Hybrid – Atlanta, GA / Richmond, VA / Connecticut / Norfolk, VA
Job Summary
Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.
Required Skills & Experience
- 5–8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations
- Hands-on experience with:
- Genesys Cloud
- Amazon Connect
- IVR technologies
- Experience with contact center migrations to Genesys Cloud
- Experience supporting:
- Conversational AI
- Chatbots
- Virtual assistants
- Digital self-service implementations
- Familiarity with contact center platforms such as:
- Genesys
- NICE
- Amazon Connect
- Understanding of AI-enabled service capabilities including:
- Agent assist
- Knowledge retrieval
- Automation
- Intelligent routing
- Understanding of healthcare domain
- Strong analytical, communication, and collaboration skills
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Call Center Systems Analyst in Atlanta, GA vacancy
$32.42 - $51.08 per hour
...support,archivaland decommissioning).The analyst may also manage small projects related... ..., andmaintainscommon and complex systems (applications, workflows,processeshardware... ...for end users?-Participatesin on-call and command center responsibilities, if applicable?-Assistsin...SuggestedHourly payWork experience placementWork at officeImmediate startRemote workFlexible hoursIntermountain Health
Atlanta, GA2 days ago- ...SQL DBA / Systems Analyst Employment Type: Full Time, Mid-level CGS is seeking a SQL DBA / Systems Analyst to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people...SuggestedFull timeRemote workFlexible hours
Contact Government Services LLC
Atlanta, GA3 days ago - ...Information Systems Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized... ...but are not limited to the following: The Information Systems Analyst position is all about making sure our bank's critical...SuggestedFull time
Citizens Bancshares
Atlanta, GA1 day ago $97k - $129k
...industry, Anduril is changing how military systems are designed, built and sold. Anduril’s... ...into a realtime, 3D command and control center. As the world enters an era of strategic... ...the enterprise. The Senior Data & Systems Analyst will partner with EHS, engineering, manufacturing...SuggestedFull timeWork experience placementImmediate startAnduril Industries
Atlanta, GA1 day ago- ...Senior Data Analyst HYBRID- MUST WORK EST( Eastern Standard Time, United States) Headquartered... ...– for mobile, tablet, online, kiosk, call center, and more – creating personalized... ...platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi...Suggested
Tillster
Atlanta, GA3 days ago $60.8k - $82.9k
...Revenue Cycle EDI Systems Analyst As a Revenue Cycle EDI Systems Analyst, you will report to the VP, RCM. You will be responsible for supporting, monitoring, and optimizing revenue cycle systems utilized by the FSU. You will ensure accurate and timely billing, compliance...Bi-weekly payApprenticeshipWork at officeRemote workWork from homeHome officeCenterWell
Atlanta, GA2 days ago- ...A healthcare organization is seeking a Revenue Cycle EDI Systems Analyst to optimize billing and claims management processes. The candidate should have at least 3 years of experience in healthcare revenue cycles, specifically with EDI transactions, and possess strong analytical...Remote work
CenterWell
Atlanta, GA2 days ago - ...Job Opportunity We are seeking a PeopleSoft business analyst with proven experience in FSCM PUM Image Update, PeopleTools Upgrade and Oracle Database Upgrade to join Purchasing Information Technology Division. The modules currently used are as: eProcurement, Purchasing...
BizTek People
Atlanta, GA3 days ago - ...Computer Systems Analyst Assist and/or install, deploy, and test new security operations and other cyber security related support systems... ...technologies typically used by our SOC (security operations center) staff, to decide if they offer improvements. Assist the...
ADEX
Atlanta, GA1 day ago - ...Litigation Systems Analyst Employment Type: Full Time, Mid-level CGS is seeking a Systems Analyst to join our team supporting a wide-... ...Other systems environments and specific project requirements will call for other specific sets of technical skills. Must...Full timeContract workFor contractorsWork at officeRemote workFlexible hours
Contact Government Services LLC
Atlanta, GA3 days ago - ...Job Title: Systems Analyst Job Location: Atlanta, GA Job Duration: 7-8 Months (possibility of extension) Job Summary: Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and...
Integrated Resources
Atlanta, GA2 days ago - ...Sr. Software Systems Analyst Come join a growing bank at the heart of the innovation, technology, green tech, and life sciences space. We continue to expand our global footprint and our banking technology is at the core of everything we do. Work within our Financial...Work experience placementRemote workFlexible hours
Professional Recruiters
Atlanta, GA5 days ago - The HRIS Reporting & Analytics Analyst is responsible for delivering accurate, timely, and actionable HR reporting and dashboarding for... .... HRIS & Data Stewardship Work across current‑state HR systems and manual data sources to validate and consolidate information...
- Job Summary The Supplier Data Systems Analyst is responsible for the day‑to‑day administration, optimization, and governance of the APEX supplier portal solution across the CRH group. This role partners closely with Systems Integrators, IT teams, and operating companies...Work at officeLocal areaWork from home
- Oldcastle APG, Inc. is seeking a Transportation System Analyst to enhance Oracle's Transportation Management solution in Atlanta, GA. This hybrid role focuses on user experience improvement, troubleshooting, and data management. The ideal candidate will possess a Bachelor...
- Morehouse School of Medicine in Atlanta, Georgia, seeks a Sr Technical Systems Analyst to support enterprise systems and manage ServiceNow functionalities. The ideal candidate will gather and document business requirements, troubleshoot system issues, and enhance reporting...
- Tier4 Group seeks an IT Support Analyst II in Atlanta to provide technical support and troubleshooting... ...network issues. This key position in a call center requires strong communication and... ...Responsibilities include maintaining PC systems, guiding users through troubleshooting...Full time
$135.15k - $202.72k
Epic Reporting Analyst/ Systems Analyst Senior Advisor Not eligible for current or future visa sponsorship. Location Requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and...Work at officeLocal area2 days per week1 day per week- ...Hello All, Hope you are doing well Job: DOAS Helpdesk System Analyst Job ID: 800093 Location : 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334 Client : State of GA Job Description: We are seeking an experienced...Work at officeLocal areaRemote workWork from home
My3Tech Inc
Atlanta, GA3 days ago - ...We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service. Job Description...Work at officeLocal areaRemote workWork from homeMonday to Friday
RICEFW Technologies
Atlanta, GA3 days ago - ...Lead Systems Analyst – ERP Integrations (Banner to Workday) Bookmark this Posting Print Preview | Apply for this Job Please see Special... ...distinction, serving as the nation’s leading academic medical center for vulnerable populations. It’s also a place for passionate...Seasonal workImmediate startWork visa
Morehouse School of Medicine
Atlanta, GA14 hours ago $52.5k - $65.6k
...Augusta University is Georgia's innovation center for education and health care, training... ...across the state. The University System of Georgia is comprised of our 26... ...Job Summary The IT Systems Support Analyst delivers high-quality Tier 1 and Tier 2 technical...Full timeWork experience placementInternshipWork at officeShift workGeorgia Tech
Atlanta, GA3 days ago- CRH is looking for a Transportation System Analyst in Atlanta, GA, focusing on enhancing Oracle’s Transportation Management solution. This hybrid role requires strong problem-solving and organizational skills, along with a Bachelor’s degree in a relevant field. You'll...
- Job Summary The Transportation System Analyst contributes functional and technical skills to develop and support Oracle's Transportation Management solution with an emphasis on enhancing and simplifying the user experience, issue resolution and data management. Job Location...Permanent employmentWork at officeLocal area
$126k - $167k
About the Job We are seeking a highly skilled technical Cost and Receipt Accounting Systems Analyst with Oracle Cloud Fusion supply chain cost accounting experience to join the team. You will be the primary technical architect and administrator for the financial engine...Full timeContract workWork at office$50 - $90 per hour
Computer Systems Analysts - Research Study About the Project: Sepal is conducting a structured research study to define work excellence standards... ...Tech-savvy: comfortable with messaging tools, video calls, and uploading files Highly independent: able to follow detailed...Bi-weekly payHourly payFull timeRemote workFlexible hours$50 - $90 per hour
A leading research organization is seeking experienced Computer Systems Analysts to participate in a structured research study. This remote role offers competitive compensation of $50-$90/hr based on experience. Selected participants will share their insights, design evaluation...Remote job- ICE seeks a System Operations Analyst to manage incident response and ensure the smooth operation of their production environment. The role combines technical and business knowledge in a Windows setting. Key responsibilities include monitoring incidents, resolving issues...Full timeShift work
$220k - $260k
The Sensors Division at STR focuses on technology development for advanced sensor systems and platforms in support of national security. At STR, Defense Systems Analysts study complex defense technologies and systems by building representative, physics-based models; analyzing...Full timeLocal areaRemote work$96k - $192k
...we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About the Role...Temporary workVisa sponsorship
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Systems Analyst. Be the first to apply!
Related searches
- systems development analyst Atlanta, GA
- information technology system analyst Atlanta, GA
- network security analyst Atlanta, GA
- system analyst Atlanta, GA
- computer systems analyst Atlanta, GA
- network analyst Atlanta, GA
- network system analyst Atlanta, GA
- manufacturing systems analyst Atlanta, GA
- senior system analyst Atlanta, GA
- system integration analyst Atlanta, GA