Sales & Marketing Rep (SMR)

Title:  Sales & Marketing Rep (SMR)

Location:  Norwalk, CT

Classification:  Full-Time, Non-Exempt

Pay Range: $24.00 - $27.00, Hourly Rate

DESCRIPTION

Servpro of Stamford (Norwalk, CT). The Sales & Marketing Rep (SMR) is responsible to update the CRM Salesforce Database, maintain an active presence at local and regional associations, and trade show events, and to promote Franchise Services in assigned territory, which results in coordinating and scheduling meeting and exceeding assigned sales goals. Grow and develop customer base by utilizing a systematic process (Route B2B) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers. Use marketing materials like SERVPRO® Key Differentiators and Emergency Ready Plan to market SERVPRO® services and to sell the benefits. Monitor and follow up on all assigned jobs, ensuring customer needs are met.

As the Sales & Marketing Rep (SMR), you will work closely with the Leadership, Sales and Marketing Teams on a wide variety of administrative, creative and support responsibilities. This role is ideal for individuals looking to kickstart their career in marketing and sales. The successful candidate will be responsible for engaging with potential clients, analyzing market trends, and promoting our products and services effectively. This position offers an excellent opportunity for growth and development within the marketing field. This role is critical to ensure the sales team is positioned to be successful, and the sales and marketing efforts are working effectively to grow the SERVPRO Brand.

Primary Roles and Responsibilities

• Daily Route Preparations
• Regular meeting attendance
• Continuing education and coaching with Manager
• Daily contact preparations and job referral activity
• Daily priorities planning
• Reporting & Administration
• Route Contacts Business Development
• Execute Contact Business Development Cycle
• Document Progress
• Develop sales objectives
• Debrief with Manager
• Execute referral and client appreciation activities
• Commercial Business Development
• Conduct ERP (Emergency Readiness Program) presentations
• ERP data collection
• Develop and present ERP program to clients
• Regular client visits and follow-up to ensure priority readiness
• Entertainment & Events
• Coordinate continuing education events for clients
• Coordinate marketing & entertainment events
• Professional association participation
• Participate in professional networking events

Other Tasks:

• Perform other ad-hoc assigned by management.

REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS:

• 2+ years of sales and marketing experience or related sales and marketing support.
• 2+ years of business-to-business sales related experience.
• 2+ years of experience in the service sector.
• 2+ years of superb customer service, and verbal and written communication skills.
• Experience in the commercial cleaning, restoration, construction or insurance industry is desired.
• Strong business and financial background and process and results driven attitude.
• Strong proficiency with Microsoft Office Suite.
• Excellent organizational skills and strong attention to detail.
• Responds quickly and effectively to unexpected and rapidly changing conditions.
• Attention to detail, process detailed information effectively and consistently.
• Provide brand and marketing coordination and tracking.

EDUCATION

• High school diploma/GED, required.
• Associate degree in marketing, or business administration, preferred.

COMPENSATION & BENEFITS

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

Benefits:

• 401(k) with company match
• Health, vision, and dental insurance
• PTO/Sick, Vacation Paid Time Off
• Holidays
• Professional development assistance

Schedule:

• 8 Hour Day / 40+ hours per week (Mon-Fri), flexible to work overtime when required.

Overtime Requirement:

We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.

On-Call Dispatcher:

• As part of our 24-hour emergency services operation, employees are required to serve as an On-Call Dispatcher for one week per month or one week in 6 weeks, which is calendared in advance, covering after-hours shift.

WORKING CONDITIONS

Environment: This position will be in-office environment; not eligible for hybrid or remote.

Ability to commute:

• Norwalk, CT 06851:

Reliably commute or planning to relocate before starting work (Required)

Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required.

ABOUT SERVPRO

History

SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help  minimize the interruption to your life and quickly make it \Like it never even happened.” SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business.

Importance of Community

Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. With  over 35 years we have helped thousands of people and businesses to recover from disaster as quickly as possible.

Training

We pride ourselves in being the best in the industry, and the best in the community. That’s why our staff is  highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.