Human Resources Manager

ESSENTIAL EXPECTATIONS Customer Service Expectations Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference. Diversity, Equity, and Inclusion Expectations Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence. Safety Expectations At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission. POSITION EXPECTATION Position Summary The Human Resources Manager provides guidance and proactive services in all areas including team member relations, performance management, development, diversity, equity and inclusion, and the consulting and guiding on all Human Resources matters. Serves all team members for the benefit of the individual and Goodwill. Responsibilities Maintains in-depth knowledge of legal requirements related to the day-to-day management of team members, reducing legal risks and ensuring regulatory compliance. Focuses on team member retention by analyzing retention metrics, assessing reasons for turnover, and reports findings to develop and implement initiatives designed to improve retention. Works closely with management to improve work relationships, build morale, and increase productivity and retention. Assists in creating, reinforcing, and furthering Goodwill culture and team member engagement. Provides input on business unit restructurings, workforce planning, and succession planning. Works with management and other HR team members to conduct team member relations needs assessments for purposes of developing training programs, career paths, and mission services. Reviews corrective actions, exit forms, and other team member documents for appropriate data, verbiage, and action. Co-recommends exit decisions with management. Conducts investigations independently or in concert with management and makes recommendations for course of action. Demonstrates proactive change management skills and facilitates discussions around change and transformation. Facilitates new hire orientations on a weekly basis. Establishes and maintains an effective onboarding program for all team members. Maintains exceptional networking and relationship-building acumen with HR peers and community leaders. Ensures Goodwill core values are adhered to in all team member conversations and documentation. Creates, enhances, and edits training materials for new hire orientation, leadership programs, leadership training and other programs on a consistent basis to meet the needs of participants and subject matter experts. Provides current internal and external trends to ensure their performance and makes sure the performance of the Human Resources function is progressive and effective. Provides HR policy guidance and interpretation. Maintains confidentiality while exemplifying integrity, ingenuity, and exceptional work ethic. Conducts and tracks exit interview data for separating team members. Follows up with management regarding policies and potential revisions. Assists with projects and tasks as determined by management. Core Competencies Leadership Sets and enforces standards. Applies organization core values to guide decision making. Works well with others and encourages teamwork and development. Displays initiative. Self-confident and motivates others. Fair and consistent when evaluating or modifying behaviors in others. Celebrates and rewards accomplishments. Job Knowledge Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols. Accountability Results oriented. Sets goals, accepts responsibility for achieving results, and quality of work. Takes ownership, remedies errors, and learns from mistakes. Responds professionally to constructive criticism. Communication Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change. Professionalism Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately. Job Specific Competencies Detail Oriented Closely monitors and focuses on details. Thorough and accurate in all assignments achieving a high degree of quality. Understands causes with deficiencies, problems, or mistakes - not just the effects. Service Oriented Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results. Analytical Thinking Utilizes logical and strategic reasoning to break down and work through a situation or problem. Applies verbal and listening skills, problem solving, and creativity. Makes decisions based on the data and personal judgement. Collaborates for data gathering and assumption validation. Consistency Performs duties and makes decisions in a reliable, logical, accurate and fair manner. Constantly achieves the established level of expected quality. Interpersonal Displays effective verbal, non-verbal and listening skills. Self-confident, positive, and adaptable. Builds strong relationships and solicits feedback. Manages conflict and is receptive to feedback. Empathetic and emotionally intelligent. Education, Experience, and Requirements Required Minimum of 5 years of experience in resolving complex HR issues in all HR disciplines Thorough understanding of employment laws and 5 years’ experience Must have proven experience in effectively counseling individuals in the workplace, showing adaptability to team members’ needs. Ability to identify and develop leaders Possesses project and people management skills. Proven experience in exercising good, independent judgement and creativity as necessary in program development and identification of solutions for team members Outstanding analytical and critical thinking skills. View problems not as “yours” but as “ours.” Possesses effective verbal and written communication skills among diverse audiences. Proven experience in maintaining confidential records and documentation Possesses collaboration skills to arrange programs and sessions with store and operations management. Ability to maintain effective working relationships with all team members Ability to work with minimal supervision Familiarity with a wide range of local community resources, services, and training Possesses a current driver’s license and be fully insured according to Nevada law and Goodwill’s insurance coverage policy. Must have a personal vehicle and be willing to travel the Las Vegas valley to manage job-related assignments. Upholds a professional requirement not to personally oversee case files of family and friends. Excellent interpersonal, customer service, organization skills and attention to detail Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Excellent time management skills with a proven ability to meet deadlines Proficiency with Microsoft Office suite software, including a strong emphasis on Word, Excel, and Outlook. Preferred High School/GED Completion or a Bachelor’s degree in any related field preferred. Bilingual (English and Spanish) a plus. Environmental Factors Majority of duties performed in an office environment with regulated temperatures. Other duties may be performed outside the office environment where no cooling or heating will be available. Exposure to extreme heat, cold, dust and humidity may be a possibility. Physical Factors Must be able to lift, carry, push, and pull a minimum of 25 pounds. Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer. Employment Type: Full Time Salary: $75,000 - $78,000 Annual Bonus/Commission: No