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Lead Veterinary Front Desk & Client Experience

Mission Pet Health

Roscoe Village Animal Hospital in Chicago, IL seeks a Lead Customer Service Representative to guide the CSR team, manage daily front desk operations, and uphold service standards. You will mentor CSRs, handle escalations, and partner with clinicians and leadership to ensure smooth patient flow and outstanding client experiences.

The role emphasizes coaching, problem solving, and cross-team communication within a collaborative hospital culture.

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Vacancy posted 5 days ago
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