ORD Duty Manager Control Center

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."


We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.


Job Summary

As a Duty Manager Control Center, you will be responsible for the day-to-day safe and efficient operation of into-plane fueling activities, while ensuring that the customer service standards and contractual services are met.


The expected pay rate is $75,000/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.


Your activities

• Enforce Company safety and health policies and ensure the safe and efficient use of fueling equipment
• Ensure that FAA, TSA, IATA, ATA, U.S. Customs, and airport authority rules and regulations are complied with
• Audit and correct fuel-related paperwork, as required
• Ensure compliance with ATA 103 Fuel Quality Control Specification, NFPA 407, and FAR Part 139.321
• Complete daily reports, to include payroll (KRONOS) data entries
• Effectively manages staff time to reduce dependence on overtime
• Coach/counsel/discipline employees who violate Company policy
• Liaise regularly with all customers, airport authority, and governmental agency representatives
• Confer with branch administrative personnel and review activity, operating, and sales reports to determine adequacy of services or determine changes as required

Your profile

• High School Diploma or GED
• Minimum of two years into-plane experience
• Must have strong organizational skills, detailed oriented
• Ability to read, analyze and interpret general business periodicals, technical or operating procedures or government regulations, documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to solve practical problems and deal with a variety of abstract and concrete variables.
• Have a valid driver's license
• Excellent oral and written communication skills
• Thorough knowledge and work experience with Windows Office programs including Word, Excel, Power point
• Ability to perform multi - tasking skills

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Visit our website at to learn more about Life at Swissport.


Join Swissport today and be part of a team that connects the world of aviation!