Chargeback Analyst

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal.?Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.?Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Contract Administration and Management

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson Health Care Systems, Inc. is recruiting for a Chargeback Analyst-Enterprise Contract Management (ECM), to be located in Raritan, NJ.

Johnson & Johnson Health Care Systems Inc. (JJHCS) provides contracting, supply chain, business services, and strategic solutions to customers and commercial intermediaries of U.S.-based Johnson & Johnson companies, including hospital systems, health plans, distributors, wholesalers, purchasing organizations, government payer programs, and government healthcare institutions in the U.S. JJHCS also engages with customers to provide streamlined supply chain services for our products that seamlessly integrate with customer operations, address shared evolving market challenges to value-based care, and develop innovative solutions that improve patient care and access.

Are you interested in joining a diverse team delivering outstanding results to our customers? Apply now for this exciting opportunity!

The Chargeback Analyst will be responsible for managing the Chargebacks process for key Medical Tech distributors. This role is responsible for developing key internal and external partnerships, performing root cause analyses, resolving complex Chargeback discrepancies, partnering with Finance regarding Chargeback credits and deductions, and measuring/monitoring wholesaler compliance. In addition, key responsibilities also include any compliance related activities, such as Sarbanes-Oxley related activities.

Key Responsibilities:

• Manage distributor Chargeback Payments through the CORE, ICS & SAP system

• Demonstrate detailed understanding of the department and a broad knowledge of other areas of the business

• Provide leadership to other team members and transfer knowledge across departments, Operating Companies, etc.

• Regularly communicate in all directions to keep associates, peers and management advised of chargeback status, deadlines and process improvements.

• Reconcile incoming Chargebacks submissions based on frequency of distributor submission schedule and process resubmissions

• Troubleshoot problems of various complexities with limited supervision and demonstrate high levels of analytical and organizational skills, with the ability to understand systems and processes

• Demonstrate a customer service mentality and ability to learn, as well as demonstrate effective communication skills with an ability to make the complex simple.

• Collaborate and lead communication with business partners such as Channel Partners, Operating Companies, and distributors to identify and resolve root causes of disputes

• Identify and implement process improvements and cost reduction

• Timely reconciliation of SAP and research unidentified deductions taken by Distributors to determine validity

• Maintain monthly metrics on wholesaler accounts

• Perform monthly audits and validate outgoing operating company reports and internal data requests to ensure accuracy

• Develop, create, run and analyze reports and perform SOX analysis, as well as build and maintain Standard Operating Procedures as needed

• Act decisively while understanding the impact of actions, processes and problems across the department

Qualifications:

Education:

• Minimum of Bachelor's degree required

Skills & Experience:

Required:

• Minimum of two (2) years of relevant work experience

• Proven ability to handle conflicting priorities and meet deliverables and deadlines

• Demonstrated leadership, analytical, and organization skills, with ability to work independently

• Excellent verbal and written communication skills

• Proficiency with Microsoft Office Suite, including advanced proficiency with MS Excel (specifically VLOOKUP and pivot tables); Excel macros is preferred)

Preferred:

• Experience in contracting, chargeback, and/or healthcare

• Knowledge of Model N (ICS/CORE) and SAP

• Project management/leadership skills

• Familiarity, training, or certification with Process Excellence or Lean methodologies

• Experience with Model-N or Revitas, Sarbanes -Oxley (SOX), or Database Management

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Behavior, Business Data Analysis, Collaboration, Contract Management, Detail-Oriented, Document Management, Due Diligence, Execution Focus, Issue Escalation, Office Administration, Process Improvements, Sales Enablement, Sales Support, Sales Terms and Conditions, Tender Management

The anticipated base pay range for this position is :

$65,000.00 - $104,650.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company's long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation -120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year

Holiday pay, including Floating Holidays -13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave - 80 hours in a 52-week rolling period10 days

Volunteer Leave - 32 hours per calendar year

Military Spouse Time-Off - 80 hours per calendar year

For additional general information on Company benefits, please go to: -