Business Process Manager

Overview

About us

Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve.

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program

15% Associate Discount

Dave Ramsey's SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Company paid YMCA Family Membership

Responsibilities

What You'll do
As the Business Process Manager (BPM), you will play a pivotal role in enhancing our operational efficiency. Your responsibilities include documenting existing processes, proposing strategic enhancements, and assessing the impact of implemented changes on our overall business processes.

• Evaluate existing business processes, including the proper capturing and cleansing of underlying source data.
• Understand and analyze data within Oracle MFCS to support business processes, projects, and decision-making.
• Support data cleansing initiatives related to business projects and system implementations to ensure accurate and reliable data.
• Determine and outline business process improvements.
• Coordinate business process improvement strategies with internal stakeholders.
• Oversee all aspects related to the implementation stages of business process improvement initiatives.
• Analyze and monitor implemented changes to business processes and adjust as needed.
• Understand Oracle MFCS functionality and evaluate how the implementation of other systems and technology may impact the Buying and Merchandising teams and their processes.
• Provide support to the Buying and Merchandising teams by answering questions and providing guidance related to Oracle MFCS functionality and business processes.
• Present progress reports and integrate feedback.
• Revise and update procedures and policies.
• Collaborate with cross-functional teams to identify areas for improvement in current processes.
• Lead change management initiatives related to process improvements, ensuring seamless transitions.
• Communicate changes effectively to relevant stakeholders, addressing concerns and providing necessary support.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participate in learning initiatives such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Qualifications

Essential Qualities for Success

• At least 5 years of experience in business process management and retail, with a bachelor's degree or equivalent combination of experience and education.
• Proficiency with Microsoft Office Suite or related software.
• Working knowledge of Microsoft Office Suite.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.

• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.

• Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
• Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment.
• Demonstrate confident and clear communication skills to express thoughts, opinions, and ideas in a respectful manner.
• Experience in coordinating and managing complex projects, ensuring smooth workflow and efficient resources to complete a project on time.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Capability to lift 15 pounds periodically.
• Ability to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $76,500 - $101,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here