Customer Care Representative

Overview Insurance is how families protect what they have built. Stefanie Bustillo State Farm is hiring a Customer Care Representative in Coconut Creek, FL who helps customers prepare for the unexpected and make coverage decisions that fit their lives, goals, and families. Candidates who are fluent or proficient in Spanish and English are encouraged to apply. Responsibilities Provide attentive support on policy, billing, and coverage questions, and follow up to keep customers satisfied Field questions on policies and billing, and make coverage changes with accuracy Communicate fluently with Spanish- and English-speaking policyholders Sort out customer issues with patience and a professional touch Uncover unmet coverage needs during account reviews Make follow-up a habit so customers stay with the agency Update and maintain customer records with care Qualifications You don't need an insurance background to apply Fluent or proficient in Spanish and English, preferred Strong empathy, sharp listening, and practical problem-solving Well-organized with an eye for detail and reliable follow-up Open to completing the Property and Casualty licensing requirement Positive energy and a genuine customer-first mindset Benefits Base wage plus commission earned on your results Employer-matched 401(k) plan Health insurance Dental insurance PTO package including vacation, sick leave, and personal days Office closed on paid company holidays A defined path for career growth Team contests and company get-togethers Pay range: $43,000-$53,000 per year This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. #J-18808-Ljbffr