Route Service Representative

Role Overview We are looking for a route sales & service level II technician who has a passion for the customer and life safety. The perfect candidate loves people, is sales oriented and can successfully perform inspection, installation, testing, service, and repair required on fire extinguishers, exit/emergency lights, and kitchen hood suppression systems. This includes confirming compliance with applicable life‑safety and fire‑safety requirements as mandated by standards and codes, manufacturers requirements, federal, state and local ordinances, customer requirements, and the expectations and requirements of the company. This is a fast‑paced and demanding role with high visibility within the company. Company Perks Compensation is based on experience and certifications Level up training program Education & Certification reimbursement program Referral bonuses starting at $1,000 per referral Comprehensive medical plan options, including dental and vision 401K plan with company match Generous paid time off, paid holidays, and paid parental leave Management opportunities Opportunities for overtime with incentives Company giveaways Opportunities for community service and charity involvement Work at a mission‑driven company, focused on people Continued growth and expansion into new markets and products and services What You Will Be Doing Perform inspection, testing, service, and repairs as required for fire extinguishers, exit/emergency lights, and pre‑engineered suppression systems, such as six‑year maintenance, hydrotest, recharge, battery replacement, bulb replacement and other services and repairs as mandated by standards and codes, manufacturers requirements, federal, state and local ordinances, and customer requirements, and expectations and requirements of the company Troubleshoot and perform service and repair of fire extinguishers, exit/emergency lights, and kitchen hood suppression systems Record and document all inspections, repairs, discrepancies, and recommendations either electronically or manually Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns Maintain vehicle in clean and orderly fashion. Keep vehicle stocked with parts, equipment, and supplies necessary to perform the job Maintain equipment and tools necessary to safely perform job Evaluate customer site for additional equipment and services that customer may require Work in compliance with the Company's safety program Discuss deficiencies noted with customer, explaining the problem and its resolution There may be situations which require work on nights, weekends, and/or holidays. For some locations, these demands will be more frequent or required than others. Must be comfortable with heights, working on ladders or lifts, or in confined spaces Qualifications 1 – 3 years of route sales and service experience in the fire life safety industry with a concentration in extinguishers, e‑lights, and hood suppression systems Must possess the ability to calculate basic math including fractions, decimals and percentages Must possess the knowledge and ability to understand and operate basic computer functions, operating systems and software applications such as Windows, Word, Apple iOS, Android and Outlook. In addition, required to learn and use industry specific devices and software Must currently have a valid U.S. driver’s license Ideal Qualities 3 – 5 years of route sales and service experience in the fire life safety industry with a concentration in extinguishers, e‑lights, and hood suppression systems Working Conditions & Physical Requirements Overtime may be required, and the number of hours may vary based on work location. May be exposed to all kinds of work environments. Varying work environments from hot to cold temperatures and exposure to dust. Occasionally asked to travel overnight to a customer location. Must be able to successfully lift up to 50 pounds occasionally. Frequent lifting and carrying of toolboxes, equipment, parts, tools, equipment, cabling, and/or wiring. Frequent ladder climbing and checking, pulling wire, etc. Walking, stooping, bending, crouching, kneeling, and raising hands overhead. Driving is required and the amount of time driving may vary. Required to wear Personal Protective Equipment (PPE) for this position in accordance with safety standards. Equal Employment Opportunity Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #J-18808-Ljbffr