Office Administrator

Job Description

Job Description

Office Administrator

Hope Rising Corporation – Alpharetta, GA

Position Summary

Hope Rising Corporation is seeking an organized, dependable, and detail-oriented   Office Administrator to assist with the daily administrative operations of our behavioral health agency. This position will support billing, client records, insurance verification and authorization, staff documentation, compliance, and general office operations.

Responsibilities

• Perform general administrative duties to support efficient day-to-day office operations. 
• Maintain, organize, and review confidential client and personnel records. 
• Assist with behavioral health billing, including reviewing documentation, entering billing information, identifying errors, and helping resolve billing or claim issues. 
• Verify client insurance eligibility and benefits. 
• Work with insurance companies and managed care organizations regarding authorizations, reauthorizations, claims, and other service-related matters. 
• Track authorizations and assist with ensuring services are provided within approved dates, units, and guidelines. 
• Communicate professionally with clients, parents/guardians, staff, referral sources, insurance companies, and other outside agencies. 
• Assist with resolving administrative concerns and ensuring timely follow-up. 
• Perform quality assurance reviews of client records to ensure documentation is complete, accurate, and compliant. 
• Assist with maintaining employee files, credentials, background screenings, training certificates, and other required compliance documentation. 
• Review staff timesheets for accuracy and completeness. 
• Create, maintain, and update personnel, financial, billing, and administrative records. 
• Prepare reports and spreadsheets using Microsoft Word and Excel. 
• Track deadlines, missing documentation, authorizations, credential expirations, and other administrative requirements. 
• Work closely with clinical, administrative, and billing staff to complete projects and resolve operational issues. 
• Assist with audits, credentialing requests, and documentation requested by insurance companies, DFCS, Medicaid, and other contracting or regulatory entities. 
• Maintain confidentiality and comply with HIPAA, company policies, and applicable state and federal requirements. 
• Identify opportunities to improve office procedures and administrative efficiency. 
• Perform other administrative duties as assigned. 

Qualifications

• Must live within a reasonable commuting distance of Alpharetta, Georgia. 
• Proficient in Microsoft Word, Excel, email, and general computer applications. 
• Previous experience in a behavioral health, healthcare, medical office, insurance, or billing environment preferred but not required. 
• Medical or behavioral health billing experience is a plus. 
• Strong written and verbal communication skills. 
• Excellent organizational and time-management skills. 
• Strong attention to detail and accuracy. 
• Ability to prioritize multiple responsibilities and meet deadlines. 
• Ability to work independently while also functioning effectively as part of a team. 
• Strong problem-solving skills and willingness to take initiative. 
• Professional and service-oriented when communicating with clients, staff, and outside organizations. 
• Ability to handle confidential and sensitive information appropriately. 
• Must be dependable, proactive, and willing to learn new processes and systems. 
• Must successfully complete required background screenings and any other employment requirements established by Hope Rising Corporation.