Call Center Agent TPV

Call Center Agent TPV

Job Category: Operations Requisition Number: CALLC001195

Posted: January 23, 2025

Full-Time Remote El Paso, TX 79925, USA +4 more locations

Job Details

Description

Job Type: Full-Time and Part-Time Work Location: WAH Hours: 11 AM - 7 PM Flexible Salary: $12.75

About AnswerNet: AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Key Responsibilities: Engage with customers and clients, ensuring a positive and professional demeanor at all times. Address a variety of inquiries, including but not limited to authorization requests for telephone, energy, and other services. Ensure compliance with all procedural, legal, and regulatory requirements throughout customer interactions. Maintain an organized and efficient workflow to meet service level expectations. Deliver exceptional customer service while handling both inbound and outbound interactions. This role is ideal for individuals who thrive in a dynamic, customer-focused environment, and have a passion for creating meaningful customer experiences.

Essential Job Functions Customer Experience: Handle a variety of inbound customer service calls, efficiently building rapport with customers through empathy, active listening, acknowledgment, and accurate information sharing. Interact professionally, respectfully, and energetically to address and resolve customer inquiries effectively. Leverage available resources as needed to resolve issues, demonstrating ownership and accountability in all interactions. Relationship Building: Work independently and collaboratively as part of a team, actively engaging with teammates to achieve shared goals. Foster a supportive work environment through knowledge sharing and cooperative problem-solving. Communication: Exhibit exceptional verbal and written communication skills when working with internal and external partners. Simplify complex topics, explaining them in clear and concise terms. Remain calm and effective under pressure, navigating ambiguity with adaptability and professionalism. Regularly provide and receive constructive feedback, and proactively report and document issues with detailed descriptions and examples.

Working Conditions / Physical Requirements: Maintain a quiet, distraction-free home office environment, simulating a professional office setting. Workspace: should provide a dedicated area separated from others while working. This job requires sitting for the majority of the workday. Flexibility to work various shifts, including days, evenings, and weekends, as needed. Equipment and Internet Requirements: Employees are responsible for providing and maintaining their own equipment, which must meet the following specifications: Personal computer running Windows 8 or newer. Minimum of 8 GB RAM and an Intel Core i3 processor or newer. Internet connection must be DSL or cable (satellite or wireless ISPs are not acceptable) with a minimum speed of 40 Mbps download and 10 Mbps upload. A wired connection directly to the modem/router is required (ethernet cord required). A noise-canceling headset for clear communication Webcam connected to computer Software Requirements: Google Chrome web browser. Microsoft Office Suite (Word, Excel, PowerPoint). Reliable email provider with sufficient storage capacity for large files. Current and updated antivirus software.

Minimum Qualifications: At least 1 year of customer service experience in an inbound or outbound call center is preferred. Ability to commit to working a minimum of 20 hours per week. Dedicated workspace free from background noise and distractions (e.g., children, pets, TV).

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.