Sr. Manager, Process Technology - Global Employer Services Technology Center (New York)

Position Summary






Are you someone who is driven to build and test high quality software, acts autonomously, and has experience leading software quality teams in broadscale transformation programs? Are you ready to take the next leap in your career by leveraging your experience to influence your experience as a quality leader in digital/technology products that have a global impact? Are you ready to fulfill your greatest potential and make a significant impact within critical software delivery activities? If the answer to all of the above questions is “Yes,” come join the world’s leading professional services firm!
Work you'll doThe Senior Manager of Process Technology for the Global Employer Services Technology team leads execution to improve efficiency across our global technology platform (GlobalAdvantage – GA) and local processes. This role drives process transformation, automation, and core technology operations across global platforms, country processes, and individual deliverables. The role also turns ideas into outcomes by aligning business priorities with technology execution across GES teams. It requires strong program and project management, but it is not a PMO role. Success is measured by delivery, adoption, and business impact.
Responsibilities:
Leading innovation, built efforts, products, and business-as-usual support operations across Process TechnologyOwning timelines, priorities, delivery quality, and business outcomes tied to technology investments and value realizationOversees platform stability, enhancement planning, and continuous improvement across core tools and processesApplies lessons learned across platforms and markets to improve consistency and efficiencyDriving standardization, automation, and operational reliability across global platform and country-level processesPromotes AI/tech capability while preparing execution-ready recommendations for US Technology Government Board, guiding transformation initiatives from idea through deployment, and supporting adoption across the business.Partnering with Global Technology teams, process excellence teams, and other stakeholders to evaluate feasibility and align delivery approaches
A successful candidate would possess these skills:

Experience with application programming interfaces (APIs), Structured Query Language (SQL), extract, transform, load / extract, load, transform (ETL/ELT), data pipelines, automation, and enterprise integration patterns, including evaluation of architecture options and scalable solution designStrong stakeholder management with ability to communicate technical decisions to business leaders and manage pushback during transformationAgile execution mindset with ability to lead in fast-paced environments with incomplete requirementsAI and market fluency, with strong adaptability: Knowledge of AI tools and market trends, plus the ability to adjust quickly as the landscape evolvesExecution and leadership: Strong attention to detail, ability to prioritize in a fast-paced environment, work independently and collaboratively, and mentor others with clear guidance
The teamAt Deloitte Tax LLP, our Global Employer Services (GES) Technology Group consultants help multinational clients develop programs, processes and digital offerings to manage a global workforce and the compliance obligations arising from global mobility, business travel and remote working. People within our technology group come from a diverse background – they partner with our go-to-market teams and global clients to solve challenging problems and design experiences and products that anticipate what our Deloitte clients will want and also solutions that keep them compliant with global and local regulations.
Qualifications
Required:

Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2 – 3 days per weekBachelor's degree in Computer Science, Information Systems, Data Management, or a related field8+ years of experience in Process Technology with demonstrated experience leading technology teams delivering digital products, process transformation, and operational improvementsStrong skills in Python-based solutions, workflow automation, and software delivery practicesDemonstrated experience with generative artificial intelligence (GenAI) / large language model (LLM) solutions, including prompt design, orchestration, retrieval-augmented generation (RAG), evaluations, and guardrailsSuccessful experience defining and tracking adoption, cycle-time reduction, quality, and operational impact metricsLimited immigration sponsorship may be available.Ability to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve.One of the following active accreditations obtained:Licensed CPA in state of practice/primary office if eligible to sit for the CPAIf not CPA eligible:Licensed AttorneyEnrolled AgentAWS Certified Solutions ArchitectMicrosoft AzureCertified Secure Software Lifecycle Professional (CSSLP)CISSP (Certified Information Systems Security Professional)Certified in Risk and Information Systems Controls (CRISC)Alteryx Designer- Advanced CertificationIASA’s Certified IT Architect (CITA) (F/A Level)Open Group Certified Architect (Open CA)Certified SAFe DevOps PractitionerSix Sigma (Green/Black Belt)
Preferred:Experience in tax technology or enterprise workflow/process technology environmentsExperience with processing, optical character recognition (OCR), workflow tools, and production support modelsExperience with data privacy, security, and governance considerations for enterprise technology and artificial intelligence (AI) solutionsExperience with Lean / Six Sigma methodsThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,325 to $278,875.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.






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Requisition code: 360002


Job ID


360002
Tax ServicesSame job available in 5 locations