Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2014 after gaining experience as a State Farm team member for another agent, which gave me a strong foundation for building an office centered on relationships and trust. Our team includes three members, and we take pride in creating a welcoming, energetic environment where customers are treated like family and doing the right thing always comes first.

I attended Saint Kates, am married with two daughters, and live in the community I serve which makes our work here especially meaningful. We stay actively involved in the community through local schools, quarterly outreach efforts, the Centennial Area Chamber of Commerce, and St. Jude fundraising initiatives.

Our team enjoys a flexible schedule, free snacks and drinks, monthly team lunches, team-building events, a Simple IRA, and health benefits. Were looking for authentic, reliable team members who operate with integrity, enjoy building strong relationships, and want to be part of a close-knit office that genuinely cares about the people it serves.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jen Korus - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.