Corporate Warranty Manager

Job Description

Job Description

At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for the trucks that keep goods on the road. We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot.

TransChicago Truck Group is looking for a Corporate Warranty Manager who will oversee our team of warranty administrators who support the warranty process across all TransChicago locations.  The position requires collaboration with all dealership leadership, including parts & service managers, general managers, and CICs, to develop and maintain best practices that will produce exceptional warranty recovery rates, timely processing of warranty repair orders and responsible management of warranty receivable schedules.

Essential Functions & Responsibilities:

• Responsible for training, managing and maintaining staff requirements for the warranty administration dept.
• Ensure that the warranty administration team meet monthly service department warranty WIP goals.
• Oversee warranty receivable schedules to ensure they remain clean of overaged liabilities.
• Perform periodic audits at company locations to be certain that all manufacturer requirements for warranty processing are met to prevent future chargebacks.
• Participate in all manufacturer’s best practices workshops and continuous training courses.
• Collaborate with Service Managers to develop job guidelines for technicians that utilize current tools in DTNA Portal such as Parts and Labor Lookup and Labor Time Guides.
• Develop and maintain a warranty appeals process.
• Work with Service Managers to ensure policy requests are submitted properly with manufacturers and communicate with Service Managers when policy claims are not paid in full and are on the Warranty Schedule.
• Oversee all CPWA claims submitted by customers to all locations.  Monitors regular communication between customer contacts and warranty administration team to ensure partnership is healthy with CPWA customers.

Education and/or required experience:

• High School Diploma, GED, or equivalent.
• 5 + years of industry Warranty Department experience with OEMs.
• Leadership experience with an ability to coach and develop staff.
• Consistently meets deadlines and holds the team accountable to priorities.
• Proven experience maintaining procedures and ensuring compliance with company and manufacturer requirements.
• Strong written and verbal communication skills.

TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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