Customer Activation Manager, Commercial

About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.The problems are high-stakes, data-dense, and unforgiving.We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About the Role Implementation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. As an early member of the team, you will have the opportunity to help build, lead, and refine Ramp’s Implementation organization and define the customer strategy that fuels our growth. This role combines strategy, operational leadership, and management of onboarding projects to ensure that new customers realize value from Ramp’s platform quickly and effectively.What You'll DoEnsure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practicesWork with new customers to deeply understand their current work flow, pain points, and obstacles to full rolloutDrive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiativeBecome an expert in the full range of integration and configuration options for Ramp’s suite of productsPartner closely with the product team to ensure customer feedback is reviewed and prioritizedBalance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreachParticipate in hiring decisions, including interviewing, selection, and onboarding of new team members.Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows.What You NeedMinimum 3 years of experience in customer success, account management, or product operations experience in a B2B organizationExceptional project management and time management skillsExcellent verbal and written communication skillsDesire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectivelyProven track record of exceeding quota and/or outperforming key target metricsAbility to anticipate customers’ needs and position product solutions accordinglyHigh adaptability and ability to thrive in a fast paced environmentNice to HavesBachelor’s degree from an accredited universityExperience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)Experience with financial services salesExperience at a high-growth startupBenefits available to all full-time Ramp employees (Global)Flexible PTOCentralized home-office equipment orderingHealth and wellness stipendBudget for intra-office travelWeekly coffee stipendUnited States100% medical, dental & vision insurance coverage for you, with partial coverage for dependentsOne Medical annual membership401(k), including employer match on contributions made while employed by RampFertility HRA (up to $10,000 per year)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% payPet insuranceIn-office perks: lunch, snacks, drinks, and moreRelocation support to NYC or SF (as needed)CanadaGroup medical, dental, and vision coverage through Sun LifeLife, AD&D, and disability coverageFertility drug coverage (up to $4,000 lifetime)Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced payEmployee Assistance Program and virtual care through Lumino HealthUnited KingdomPrivate medical insurance through Freedom EliteVirtual GP and at-home care via eMed x LiviWorkplace pension through Penfold, with salary sacrifice optionParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced payReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.Ramp Applicant Privacy NoticeCompensation Range: $97,100 - $148,400LocationNew York, NY (HQ); Remote (US); San Francisco, CAEmployment TypeFull timeLocation TypeHybridDepartmentSalesCompensationSF/NYThe listed range is the total OTE with a 70/30 base to commission split. $107,900 – $148,400 • Offers Equity • Offers CommissionNationwideThe listed range is the total OTE with a 70/30 base to commission split. $97,100 – $133,550 • Offers Equity • Offers CommissionThe final compensation will depend on the location and level at which the candidate is hired.