Customer Activation Manager

Job description: This is a Series A AI-native employee management platform that automates payroll, multi-state compliance, benefits administration, and IT workflows so companies never have to think about them. Trusted by 1,000+ companies scaling from 5 to 500+ employees. Backed by $25M from Sound Ventures, Y Combinator, and founders from Dropbox, Replit, OpenAI, and Cruise. Team built from Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT.You own the entire customer journey from signed contract through successful onboarding and graduation. Every new customer activation flows through this role you directly shape the first experience every customer has with the product. Success is measured against a 90%+ activation rate and KPIs including time to first payroll and onboarding graduation rate. You will run structured implementations across startups and 200+ person companies simultaneously and work cross-functionally with Engineering, Tax Ops, and Customer Success to ensure no customer falls through the cracks.What You'll Own:Own end-to-end customer onboarding from signed contract through graduation with clear handoff criteria to Account ManagementExecute tiered onboarding tracks calibrated to company size: lightweight self-serve for small accounts, structured multi-stakeholder implementations for mid-market and enterpriseDrive first payroll on the first eligible pay cycle, ensuring data migration accuracy, tax registrations, and bank verification are completeCertify graduation: confirmed stakeholder engagement, post-go-live training, and feature adoption appropriate to customer setupManage a portfolio of concurrent implementations with precision: proactive outreach, clear timelines, zero dropped handoffsPartner cross-functionally with Engineering, Tax Ops, and Support to resolve go-live blockers and custom setup needsOwn and continuously improve the onboarding playbook: templates, escalation paths, and graduation criteria Qualifications: 3+ years in implementation, customer success, or project management in B2B SaaS with measurable onboarding or activation KPI ownershipProject management DNA: organized, process-driven, and calm under pressure juggling multiple concurrent implementationsExperience with payroll, HR tech, or fintech products understands the stakes of a missed pay cycleAbility to calibrate approach by company size: a 5-person startup and a 120-person company need fundamentally different onboarding motionsHigh agency and bias for action moves without waiting to be unblockedNew York City, in-person Why is This a Great Opportunity: Backed by $25M from Sound Ventures, Y Combinator, and founders of Dropbox, Replit, OpenAI, and Cruise elite investor and founder network1,000+ companies already on the platform with strong product-market fit you are activating real customers from day oneOTE of $101,000$162,000 plus performance spiffs and competitive equitySeries A company where playbooks are still being written high ownership, high visibility, fast growthCross-functional role with direct partnership across Engineering, Tax Ops, and Customer Success broad exposure across the companyAI-native platform solving compliance complexity that no one else will touch genuinely differentiated product to representSalary Type : Annual SalarySalary Min : $ 101000Salary Max : $ 162000Currency Type : USDNigel