Senior Manager - Customer Identity & Platform Engineering

Role Description

As a Senior Manager, Customer Identity & Platform Engineering, you’ll be part of our IT – Customer Engagement team working as a remote employee. We’re looking for an experienced engineering leader to own our Customer Identity & Access Management (CIAM) platform, backend engineering, AWS cloud services, and the shared platform capabilities that support these experiences.

• Lead and develop a team of software engineers, cloud engineers, and product owners.
• Define and execute the technology roadmap for Customer Identity & Access Management (CIAM), backend services, and shared platform capabilities.
• Design, build, and operate secure backend services, APIs, and microservices that support websites, mobile applications, customer registration, warranty, service, and other digital products.
• Lead the architecture and operation of cloud-native solutions and shared services running on AWS.
• Build reusable platform capabilities that enable multiple product teams across the organization.
• Establish engineering best practices for DevSecOps, CI/CD, automated testing, observability, reliability, and platform performance.
• Partner with Product Management, Digital Experience, Cybersecurity, Enterprise Architecture, and Data teams to translate business needs into scalable technical solutions.
• Ensure customer identity, backend services, and cloud platforms meet security, privacy, and regulatory requirements.
• Drive platform modernization, improve engineering efficiency, and reduce technical debt.
• Coach and mentor engineers while fostering a collaborative, accountable engineering culture.

Qualifications

• 10+ years of software engineering, backend development, or platform engineering experience, including experience leading engineering teams.
• Strong expertise in Customer Identity & Access Management (CIAM), OAuth 2.0, OpenID Connect (OIDC), SAML, and modern identity platforms.
• Experience designing and developing cloud-native backend applications, REST APIs, distributed systems, and microservices.
• Strong experience designing and operating solutions on AWS, including compute, networking, storage, databases, messaging, and monitoring services.
• Experience with Kubernetes, containerized applications, and modern cloud architecture.
• Strong understanding of secure software development and privacy regulations such as GDPR and CCPA.
• Experience leading technical initiatives across multiple teams while balancing business priorities with engineering quality.
• A practical, collaborative leadership style with a passion for developing people and delivering reliable technology.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Access to a wealth of learning resources, including our digital learning portal.
• Experience a workplace with mutual respect and appreciation for a wide range of perspectives and experiences.
• Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.