Staffing Coordinator

Experienced Home Care Staffing CoordinatorSenior Helpers of Baltimore & Central MarylandFull-Time | In Office | Monday–FridayJoin Maryland's First & Only CHAP Age-Friendly Care at Home Certified Home Care AgencyAt Senior Helpers of Baltimore & Central Maryland, exceptional care begins with exceptional scheduling.We're seeking an experienced Home Care Staffing Coordinator who understands the fast-paced nature of home care and can confidently manage caregiver schedules using WellSky Personal Care (formerly ClearCare). This is not an entry-level position. We're looking for someone who can contribute immediately by ensuring our clients receive reliable, consistent care while supporting our caregivers and office team.If you thrive on solving problems, building relationships, and making a meaningful impact every day, we'd love to meet you.To Be Considered, You Must HaveAt least two (2) years of home care agency scheduling experienceHands-on experience using WellSky Personal Care (formerly ClearCare)Experience coordinating caregiver schedules in a fast-paced home care environmentExcellent customer service and communication skillsStrong organizational skills with exceptional attention to detailThe ability to multitask, prioritize, and make sound decisions under pressureProficiency with Microsoft Office 365Applicants without previous home care agency scheduling experience and WellSky Personal Care experience will not be considered.What You'll DoAs our Experienced Home Care Staffing Coordinator, you'll ensure the right caregiver is with the right client at the right time while delivering an exceptional experience for clients, families, and caregivers.Your responsibilities include:Manage daily caregiver schedules using WellSky Personal CareFill open shifts quickly while maintaining continuity of careRespond to caregiver call-offs, schedule changes, and urgent staffing needsMatch caregivers based on client needs, skills, preferences, and geographic locationBuild positive relationships with clients, families, and caregivers through professional communicationMonitor upcoming schedules and proactively address staffing challenges before they become service issuesCoordinate closely with Recruiting, HR, Client Care, and Operations to ensure caregivers are ready for schedulingMaintain accurate scheduling documentation and recordsHelp improve scheduling efficiency, caregiver utilization, and continuity of careSupport agency growth by delivering exceptional customer service every dayWhat Makes You SuccessfulThe ideal candidate is:A WellSky expert who can hit the ground runningCalm under pressure and confident making decisionsHighly organized, dependable, and detail-orientedA proactive problem solver who takes ownershipAn outstanding communicator with excellent customer service skillsA collaborative team player who enjoys helping others succeedPassionate about serving older adults and supporting caregiversWhy Join Senior Helpers?At Senior Helpers, we know great scheduling is one of the most important drivers of exceptional home care. Every schedule you build directly impacts the lives of our clients, the success of our caregivers, and the strength of our organization.We're proud to be Maryland's first and only CHAP Age-Friendly Care at Home Certified home care agency, setting the standard for compassionate, evidence-based care throughout Central Maryland.What We Offer$24 - $28 per hour, based on experienceFull-time, Monday–Friday daytime schedulePaid training and onboardingSupportive leadership team and collaborative office cultureOpportunities for professional growth and advancementA mission-driven organization that values accountability, teamwork, compassion, and continuous improvementThe opportunity to make a meaningful difference every single dayReady to Join Our Team?If you're an experienced home care scheduler who already knows WellSky Personal Care and enjoys solving problems, supporting caregivers, and delivering exceptional customer service, we'd love to meet you.Apply today and help us continue raising the standard of home care throughout Baltimore County, Howard County, and Baltimore City.