Order Processing Team Lead

OVERVIEW & PURPOSE

The Order Processing Team Leader is a pivotal role responsible for overseeing and managing the Order Processing function within MOM. This position involves guiding the OP team in processing cover sheets, keying hardware orders in EA, and working with the sales team and other administrative departments to ensure compliance is maintained within our organizational policies. The primary purpose of the OP Team Lead is to streamline and optimize OP workflows, mitigate risks, and contribute to the overall success of the organization by fostering effective communication and collaboration between the MOM internal teams to improve overall customer satisfaction. This role requires a combination of analytical, leadership skills, and a strategic mindset to drive efficiency and excellence within the contracts department.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Process coversheets and key EA orders for all assigned orders. Review daily “on hold” orders and follow-up as needed. Monitor team output, checking for accuracy for both front end and back end of OP workflows. Complete cover sheet and EA 2 nd check process in absence of OP Manager. Keep sales orders inbox updated as needed. Respond to all inquiries sent to personal email and personal Team chat in a timely manner. Be the “key” person for all special pricing orders – i.e. NASPO, Sourcewell and provide guidance and support to other team members as they process these orders to ensure accuracy and compliance with the established nuances of the special pricing program. Able to perform all functions of Order Processing Coordinator Position. Ensure new hires have required training and knowledge for the OP coordinator position. Work with the Dept Manager to improve efficiency and sustainability. Provide regular feedback to the Department manager on team performance. COMPETENCIES

Proficient in Microsoft products i.e. Excel, Word, PowerPoint  Excellent communication skills 

Detail oriented  Able to build and maintain a highly motivated team Ability to work independently. Excellent problem-solving skills. Able to work repetitive tasks. Customer service oriented. Analytical. Ability to accurately key data. Must have knowledge of various office equipment and be knowledgeable of the Internet. SUPERVISORY RESPONSIBILITY

Serves as a team leader by providing day-to-day guidance, support, and coordination for the team, while having limited supervisory responsibilities and no formal authority over hiring, discipline, or performance management.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office technology such as computers, phones, copiers and printers, document management, and multi-function devices.

This position is required to be in the office during MOM’s month end close week in accordance with MOM’s work from home policy. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear; sit; use hands to handle and/or feel; reach with hands and arms; and occasionally stoop, kneel, crouch, or crawl. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

POSITION TYPE & EXPECTED HOURS OF WORK

NON EXEMPT

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

TRAVEL

Occasional travel between office locations or client sites.

REQUIRED EDUCATION & EXPERIENCE

Minimum high school diploma.

PREFERRED EDUCATION & EXPERIENCE

Bachelor’s degree 

5+ years’ experience

ADDITIONAL ELIGIBILITY QUALIFICATIONS

None required for this position.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL OPPORTUNITY EMPLOYER

Modern Office Methods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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