IT Specialist

IT Specialist, Level 1

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

At Jacobs, our PM/CM team works seamlessly with clients by delivering projects and programs to achieve our clients' goals. Whether it's managing construction or designing buildings, solutions are continuously being implemented. What we do is more than construction; we play a part in moving a vision from concept to reality. If you're interested in a rewarding career working on ENR's #1 Construction Management-for-Fee firm, then Jacobs is where you belong.

We're seeking an IT Specialist, Level 1 that will play a key role in helping to define the new Business Systems Analysis Team within the Strategic Operations Division. Based at our client's site in Albany, NY, the ideal candidate is flexible and adaptable to the evolving responsibilities of the team. The IT Specialist, Level 1 will need to be innovative, forward thinking, and able to anticipate and execute their role when new direction is given.

You'll act as a liaison between multiple business units to mitigate impact to operations through business change implementations. You'll request documents for system changes through a triage/governance process while also reviewing and evaluating proposed business process changes and system changes – provide input on complexity, feasibility, and impact and make recommendations on implementation.

You'll also be responsible for:

• Review and document current "as-is" state of the business process or function including creating flow charts and process models.
• Validate requirements throughout the business analysis process.
• Develop business process flows (Visio), fit-gap analyses, or functional designs) solutions to improve the efficiency and effectiveness of the business processes.
• Prepare various reengineering artifacts including Requirements Traceability matrix, Wireframes, Target Environment Reports, As-Is System Analysis, To-Be System Recommendations, Strategic Planning and Envisioning documents.
• Develop plans for requirements and system design sessions, ensure that agency needs are appropriately documented, and proposed solutions are adequately vetted with all stakeholders before implementation.
• Document, communicate, and validate requirements throughout the system, process, or product/service development lifecycle for all changes to processes that would enable the organization to achieve its goals.
• Communicate business process and system requirements to system developers and program staff.
• Perform system research and facilitate information gathering activities.
• Document recurring issues to provide end-users and internal Help Desk with FAQs to assist users and minimize support requirements. Make suggestions on technology to procure and utilize in D&C business practices.
• Assist with implementation of new processes and roll out training and turnover of the software solution.
• Prepare and review test plans, scenarios, and scripts. Work with Business staff to execute User Acceptance Testing.
• Review and analyze business process deficiencies requiring resolution during or after implementation. Independently troubleshoot issues as they arise for internal and external users.
• Maintain historical data reports from obsolete Project Management System.
• Perform business analysis activities to extract data for forecasting, key performance indicators, and provide management with data to make policy decisions.

Here's what you'll need:

• Minimum 6 years of experience in data research
• Minimum of 4 years' experience shall be as a business analyst
• Ability to collect, analyze, and organize trend data for management, contributing to data-driven decision-making
• Ability to carry out in-depth analysis and debugging

Ideally, you'll also have:

• Associate's degree in Liberal Arts and Sciences
• Certified in Health Sciences

Sponsorship is not available for this position.

Posted Salary Range: Minimum $69,000.00 to Upper $77,000.00

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Locations: Albany, New York, United States; Syracuse, New York, United States