Patient Access Representative

Patient Access Representative

The Patient Access Representative (PAR) represents the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PAR acts as a liaison to the patient. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and preparing medical records.

Location: Proliance Puget Sound Orthopaedics (Tacoma)

Schedule: Monday - Friday, 8:00am - 5:00pm OR Monday - Thursday 7:30am - 5:00pm, 8:00am-5:30pm, 8:30am - 6:00pm

Overview: The PAR will sit onsite in Tacoma at the in-clinic call center.

Key Duties and Responsibilities

• Providing support to answering phone lines to schedule new patient appointments and follow up clinic appointments
• Acquiring and verifying patient identity, financial, demographic and insurance information.
• Directing patient to review NPPR/ HIPAA information.
• Obtaining patient/responsible party signatures.
• Acting as a resource for care center visitors and physicians.
• Answering multiple phone lines and screening calls as necessary. Relay information in accurate, concise manner
• Maintaining patient privacy per HIPAA regulations.
• Collecting, entering, and updating all patient information; prepare patients medical records
• Obtaining all pertinent patient information from the referring physician's office, if applicable
• Communicating effectively and professionally with patients, visitors, physicians, and practices
• Demonstrating an understanding of medical terminology
• Completing duties and assist others as directed
• Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook

Education/Experience

• High School diploma required
• Clerical experience, preferably in a healthcare environment

Knowledge, Skills and Abilities

• Knowledge of medical terminology
• Attention to detail and accuracy
• Superior customer service skills
• Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.
• Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
• Using time efficiently, with meticulous attention to detail, accuracy and completion
• Ability to manage multiple factors for the best result.
• Resourcefulness in addressing first level problems and tenacity to see things through to solution
• Ability to remove oneself personally from given situations, remaining objective
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Ability to provide feedback to improve performance
• Ability to prepare records in accordance with detailed instructions
• Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision.

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.