Unit Secretary

Unit Secretary *Union Position*

Provides frontline administrative and receptionist support for the nursing unit. Initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and an excellent customer experience.

Essential Functions:

• Greet and assist visitors promptly; provide directions and answer routine questions.
• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
• Initiate and follow up on physicians' orders as directed by unit procedures.
• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
• Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.
• Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the caf as assigned).
• Demonstrates professional, courteous, and helpful service in all interactions.
• Protects patient privacy and confidentiality in all communications and record handling.
• Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.
• Perform other duties as assigned.

Requirements:

• High school diploma required; two years of college-level education preferred.
• Prior hospital experience preferred.
• Computer experience required; EMR/electronic documentation familiarity desirable.
• Ability to speak and write concisely; knowledge of medical terminology desirable.
• Works effectively with all levels of medical personnel, patients, and families; strong customer service; reliability and attention to detail

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program mental, physical, and financial wellness assistance
• Student Loan Repayment and Tuition Assistance for qualified applicants
• Professional development opportunities, cross-training and CE dollars
• And much more

EEOC Statement: VMFH Rehab Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law