Multi-Unit Leader

Responsibilities Manages, trains, and coaches General Managers and conducts management orientation. Directs and assigns employees as needed to ensure all aspects of service meet operational standards. Oversees multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and, if applicable, Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards. Adheres to and monitors management compliance of the drive‑in employee handbook, policies and practices. Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor. Reviews employee and drive‑in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive‑In policy and applicable law. Monitors multiple drive‑in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary. Monitors performance of vendors. Takes immediate corrective action when necessary. Audits drive‑in employment‑related records and payroll records. Reinforces the importance of placing guest needs first to drive‑in management on a consistent basis. Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary. Recruits, interviews and hires management team members to achieve proper staffing levels. Approves compensation levels of drive‑in employees and managers within company guidelines. Prepares all necessary operational reports for multiple drive‑ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends. Develops and implements a marketing plan for the region. Qualifications High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred. Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision. Multi‑unit supervision experience is required. Required to work irregular hours, nights, weekends and holidays. Knowledge of recruiting, interviewing and selection practices. Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations. Leadership and supervisory practices and skills; effective verbal and written communication skills. Basic accounting and computer skills. Ability to follow directions and work with autonomy once given directions; ability to multi‑task and successfully solve problems. Problem solving, decision‑making and conflict‑resolution skills. Abide by the company’s appearance, uniform and hygiene standards. Sonic and its independent franchise owners are Equal Opportunity Employers. #J-18808-Ljbffr