Wellness Manager at Camp Creek Resort

Job Details

Job Location: Camp Creek Resort - Inlet Beach, FL 32461

Position Type: Full Time

Job Summary

The Wellness manager is responsible for developing and overseeing health and wellness programs for the club while managing the daily operations of the wellness center. This role includes developing, implementing, and directing health and safety programming in accordance with established heath standards, safety protocols, and wellness principles. The Wellness Manager leads and managers the wellness team, providing guidance and oversight for daily activities and operations to ensure a safe, effective, and engaging wellness environment.

Primary Responsibilities & Essential Functions

• Oversee the daily operations of the Wellness Center, including programming, personal training, fitness equipment and machines, retail operations, welcome desk, fitness areas and studios, adult lap pool, adult cabanas, and staffing
• Monitor and maintain cleanliness, sanitation, and organization of all wellness areas, including group exercise studios, functional fitness spaces, cardio and weight floors, locker rooms, back-of-house areas, and the adult lap pool
• Maintain knowledge of and ensure compliance with all departmental policies, service procedures, and standards
• Monitor member and guest safety at all times
• Maintain appropriate inventory levels for supplies and retail merchandise.
• Hire, train, and develop associates in accordance with established procedures and St. Joe standards
• Manage departmental associates, including scheduling, delegation of opening and closing duties, and troubleshooting operational issues
• Lead by example while interacting with members and guests in a professional and positive manner
• Create, implement, and oversee monthly wellness programming and events; collaborate with marketing to promote offerings
• Schedule and monitor daily group exercise classes and fitness equipment usage
• Design and implement policies and procedures that support and improve overall health and wellness for individuals and groups
• Gather and analyze data to evaluate program effectiveness and identify opportunities for improvement
• Present regular updates and reports on program outcomes and wellness improvements
• Assist members and guests as needed to ensure a high-quality experience
• Conduct personal training sessions and/or group exercise classes as operational needs require
• Complete bi-weekly payroll and commission processing
• Assist the Director of Wellness & Operations with P&L analysis and financial reporting as needed
• Collaborate with other business leaders to support health, safety, and wellness initiatives across the facility
• Perform all other duties as assigned

Qualifications

Education and Experience

• Two years of supervisory/management experience in a fitness/wellness center required (Private Club/Luxury Resort setting preferred)
• Computer experience including Microsoft Office Suite (Word, Outlook, Excel)
• Experience managing a multi-staff environment
• Personal Training Certificate and/or Group Exercise Fitness Instructor Certification with at least 2 years’ experience (NASM, ACE preferred)
• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, understand, and communicate in basic English

Knowledge, Skills, Abilities

• Detail oriented and thorough
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest of standards
• Ability to interact with guests in a pleasant friendly way
• Knowledge of POS systems and member-based systems
• Knowledge of correct maintenance procedures and use of equipment
• Knowledge of health and wellness practices
• Knowledge of proper sanitation methods
• Ability to think critically
• Self-motivated
• Ability to motivate others in a professional setting
• Ability to read write and speak and communicate in basic English preferred
• Ability to resolve and troubleshoot problems individually
• Excellent communication and customer service skills

Physical Demands

• Must be able to sit or stand for long periods of time
• May be required to reach with hands and arms, bend, lift, and kneel
• Must be able to lift 50 lbs or more
• Ability to withstand frequent exercise and physical activity

Working Conditions

• Work may take place indoor and/or outdoor
• Exposure to extreme heat or cold depending on season
• Exposure to cleaning chemicals (with proper PPE)

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.