Implementation Coordinator, East

Description

LaborFirst is the leader in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. Founded in 2005, we partner with all major national health carriers to serve 450+ clients and over 375,000 Medical and Pharmacy lives across all 50 states. We deliver high-touch solutions that drive value while preserving benefits. RetireeFirst, a LaborFirst solution, provides end-to-end Retiree Benefits Management. In partnership with plan sponsors, brokers, and consultants, we design, implement, manage, and administer Medicare benefits, ensuring a seamless transition and continued support. HealthActive, our solution for self-insured health plans with actives and early retirees, combines one-on-one health advocacy with technology-driven insights to help members successfully navigate their healthcare journey.


The Implementation Coordinator supports the successful execution of client implementation projects by providing strong project administration, meeting coordination, operational support, and team support. This role keeps project plans, risk logs, decision logs, timelines, and documentation organized and current while helping ensure nothing falls through the cracks across multiple simultaneous initiatives. The Implementation Coordinator partners closely with Implementation Specialists and Implementation Leads to manage logistics, maintain structure, coordinate internal follow-through, and support a polished client and stakeholder experience. This position is ideal for a highly organized, detail-driven professional who thrives in a fast-paced environment, proactively identifies issues, and contributes to making the team more effective over time.

Duties & Responsibilities:
• Build, maintain, and update project plans, risk logs, open items, decision logs, milestone trackers, and related implementation documentation across active projects.
• Track milestones and follow up on action items, internal dependencies, deadlines, timeline risks, and capacity concerns to help keep workstreams on track.
• Schedule and coordinate project meetings, prepare and distribute agendas, and capture and circulate meeting notes, decisions, and action items.
• Submit and track internal tickets and requests, and coordinate with cross-functional teams to support implementation-related tasks and deliverables.
• Maintain shared project files, trackers, and team workspaces, and support portfolio reporting through accurate data entry and upkeep.
• Take direction from Implementation Specialists and Implementation Leads on team priorities, helping support specialist bandwidth by owning administrative and coordination tasks.
• Provide professional, responsive support in client and stakeholder interactions, including meeting logistics, communications, and follow-up as needed.
• Support onboarding of new team members by helping them navigate team processes, tools, templates, and expectations.
• Identify process inefficiencies and contribute ideas to improve templates, checklists, workflows, and overall team operations.
• Demonstrate curiosity, initiative, and a growth mindset while building a strong foundation for future advancement within the organization.
• Partner with internal stakeholders across multiple departments to support project execution during non-peak season, expand cross-functional expertise, and assist with company-wide initiatives as business needs require.

Requirements

Preferred Qualifications:

• Bachelor's degree or equivalent work experience.
• Experience supporting projects, coordinating meetings, or managing team operations in a fast-paced environment.
• Experience with project tracking tools and collaboration platforms such as Microsoft Office, Salesforce, Monday.com, or similar systems.
• Healthcare, benefits administration, or implementation support experience is a plus.

Required Qualifications:

• 2+ years of experience in project coordination, project administration, operations support, or a related role.
• Strong organizational skills with the ability to manage multiple priorities, timelines, and follow-up items with a high level of accuracy.
• Demonstrated ability to maintain project documentation, schedules, logs, and meeting materials in a structured and dependable way.
• Excellent written and verbal communication skills, with a professional and responsive approach to internal and client-facing interactions.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
• A proactive mindset, attention to detail, and willingness to identify opportunities to improve team processes and efficiency.