General Manager

SUMMARY OF RESPONSIBILITIES:

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Cafe Managers are key to delivering on this promise which is driven by our cafe standards: Reliable, Available, Dependable and our cafe foundation: People First, Excellence Always, and Team of Teams. 

ESSENTIAL FUNCTIONS:

• Responsible for achieving all café and retail sales goals (manages labor and controls inventory by conducting weekly inventories). 
• Successfully completed the cafe basics, cafe trainer program and oversees cafe training program.
• Recruits, interviews, hires, and trains new crew leaders/members, to ensure that the cafe is staffed at the appropriate level.
• Interacts with crew members and customers having energy and creating a positive atmosphere. 
• Responsible for ensuring equipment is properly cleaned, serviced and maintained.
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our café. 
• Knowledgeable and proficient in each position within the cafe, coaching team to excellence.
• Manages and delegates daily functions of the cafe, including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
• Manages the ordering, inventory and reconciling invoices for all products.
• Ensures sanitation practices are being used in handling and preparing food in the cafe.
• Ensures that all safety and security policies are being followed as set by the brand.
• Performs any additional tasks necessary to run the cafe.

REQUIRED EXPERIENCE

• Two or more years of restaurant experience, including progressive supervisory experience.
• Legally able to work within the State and Federal guidelines.
• Ability to perform basic computer operations, and learn advanced to learn advanced operation.

PHYSICAL REQUIREMENTS:

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice, or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are eight hours, but this may vary.
• Managers can expect to have some early mornings and late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
• Lead Crew Members and Leaders by demonstrating Cafe standards.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices.

Tropical Smoothie Cafe is a Fast Casual restaurant with a tropical twist. At Tropical Smoothie we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! It started on a beach in Florida. The calm gulf waters, friends enjoying games in the sand and a need for replenishment from the warm Florida sun. We started by blending fruits and vegetables together to create unique and refreshing smoothies. And customers lined up for our tasty creations. Then in 1997, we opened our first cafe in Tallahassee, Florida. Guests now had a place to sit and relax while we made their favorite smoothies. Two years later, we added a range of wholesome food options to complement our smoothies, all made fresh. We started as a destination for flavor, and it’s a proud heritage that we continue today. We are guided by a simple belief: when you eat better, you feel better. Tropical Smoothie Cafe’s menu boasts bold, flavorful smoothies with a healthy appeal, all made-to-order with quality ingredients. We find that real fruits, veggies and juices just taste better. Our toasted wraps, sandwiches, flatbreads and quesadillas are made to suit your individual tastes with quality meats, fresh produce and flavorful sauces. Combine that with a fun, relaxing atmosphere - and unparalleled hospitality - and you can see why people return again and again for the Tropical Smoothie Cafe experience. Our mission is to inspire a healthier lifestyle by serving amazing food and smoothies…with a bit of tropical fun.