Medical Assistant Lead

Medical Assistant Lead

Department/Care Stream: Healthcare Delivery

LIA Reporting Structure

Timecard Approver: Center Manager ll

Primary: Center Manager ll


Secondary: Director of Operations for Adult Primary Care & Immediate Care

Status: Full-Time

FLSA: Non-Exempt

Location: Oak Park or Rancho Cordova Center

Pay Range: $33.17 - $43.12/hr

EEO-1: Service Worker

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!


We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.


As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.


Position Summary

In coordination with the Health Center Supervisor coordinates activities of office staff. Responsible for the implementation of policies and procedures for the Health Center. Keeps the physician(s) informed of both progress and potential problems. Ensures patient flow is smooth and Health Center supplies are at an adequate level.

Required Qualifications

• Minimum two years' experience working as a Medical Assistant.
• Excellent organizational skills with the ability to multi-task and prioritize workload in a fast-paced environment.
• Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Medical Assistant training/certification preferred.
• Current First Aid and CPR Certification.
• Must be able to work collaboratively with others in a team environment, respecting and valuing the perspectives and experiences of others.
• Knowledge of community resources including Medicare, Medi-Cal, Supplemental Security Income (SSI) and the county's General Assistance Program.
• Computer (PC) literate in Microsoft word, email and Electronic Health Records (EHR) systems.
• Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
• Exceptional interpersonal skills.
• Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
• Ability to maintain detailed records.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.

Essential Responsibilities:

• Obtains, identifies and records robust vital signs, prevention data, medications, including performing medication reconciliation, chief complaints and other pertinent information following documentation standards and policies; observes, records and reports pertinent patient symptoms, reactions, condition changes, and information that is pertinent for the provider, immediately identifies and reports to the provider all adverse observations, reactions, conditions, in order to provide outstanding care maintaining communication with the care team and patient on real time.
• Prepares room and instruments for use during exam or procedure; assists providers with wide variety of patient care procedures and tests; properly collects and labels specimens accurately as required by provider and in accordance with policies and procedures; performs point-of-care laboratory tests and tests quality controls per manufactures guides and current approved protocols. Maintains and verifies completion of lab binder logs, temperature logs, and sample medication logs and if applicable autoclave logs.
• Maintains and promotes clean, safe, and well-equipped environment for patients, family members, and staff; follows departmental and organizational directives to isolate and process contaminated instruments and supplies; follows infection control policies and procedures as required.
• Demonstrates the ability to be flexible, organized and function under stressful situations. Performs other duties as assigned within the medical assistant's scope of practice.
• Maintains exam room supplies stocked and informs health center supervisor when supplies are running low.
• Follows all Patient Centered Health Home (PCHH) processes which includes: National Patient Safety Goals; Robust chart prep; Attends, prepares and participates in daily huddles; Produces robust 30 second report for each patient; Does midway knock; Check out patients by scheduling follow up appointments as needed, give patient plan and provide education for patient and their family and confirms their understanding of provider instructions; Scrubs schedule; Confirmation calls. No show follow up process; Patient portal enrollments and manages patient portal messages; Proficient in the electronic medical record and other computer applications used by WellSpace Health required to perform all of the medical and administrative tasks of the job requirement.

Benefits

Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.

• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

Physical Demands and Work Environment

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WellSpace Health is an Equal Opportunity Employer