Catering Operations Coordinator | View Boston

LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! THE ROLE Reporting to the Catering Manager, the Catering Operations Coordinator plays a key role in ensuring the smooth execution of catering events and operations. This position involves coordinating with various teams and departments to ensure that all aspects of catering operations, from planning to execution, meet the highest standards of quality and efficiency. ESSENTIAL DUTES AND RESPONSIBILITIES Collaborate with Catering Manager and event clients to understand their event requirements, including menu selection, dietary restrictions, and special requests. Coordinate with internal teams, such as culinary, operations, IT/AV and event sales to ensure seamless event planning and execution. Schedule and oversee event setup with Catering Manager, including equipment rentals, décor arrangements, and staffing requirements. Assist Catering Manager with menu development, and customization based on client preferences, seasonal trends, dietary preferences, and culinary innovations to enhance menu offerings. Coordinate logistics for catering events including equipment set up, elevator operations, and venue coordination. Ensure timely delivery and set up of catering equipment, food, and beverages. Assist with inventory management, including ordering supplies for events, tracking inventory levels, and managing vendor relationships. Assist Catering Manager with training and supervising catering staff, including catering servers, bartenders, and kitchen staff. Provide ongoing coaching and feedback to ensure high quality service and adherence to events operational standards. Assist Catering manager with development and implementation of event staffing schedules to meet the demands of catering events while optimizing labor costs. In partnership with the Catering Manager, serve as the primary point of contact for events clients throughout the catering process, addressing questions or concerns, resolving issues, and ensuring client satisfaction. Effectively communicate with catering manager and event sales team to ensure all applicable information is conveyed on BEO and with event clients. Build and maintain strong relationships with event clients, vendors, and partners to foster repeat business and referrals. Ensure compliance with food safety regulations, health codes, and licensing requirements at all times. Partner with Catering Manager to implement and enforce standard operating procedures (SOP’s) to maintain steps of service, cleanliness, and safety standards in catering operations. Ensures all payments are received and responsible for reaching out to guests with outstanding balances. Perform other duties as assigned by View Boston management team. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Bachelor’s degree in hospitality management, Culinary Arts, or related field preferred. Proven experience in catering operations, event planning, or hospitality management. SKILLS AND ABILITIES Strong organizational skills with the ability to multitask and prioritize tasks effectively. Excellent communication and interpersonal skills, with a customer-focused approach. Proficiency in MS Office and catering software, TripleSeat. Ability to work flexible hours, including evenings, weekends, holidays as required. Certificate in Food Safety (ServSafe) is a plus. Ability to lift, move, and set up tables, chairs, staging, and event equipment (often 50+ lbs). COMPENSATION $28/hr, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site at View Boston (Boston, MA) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.