Telephony Engineer

This client is seeking someone with experience working within the Contact Center side of Avaya, specifically with management and troubleshooting. The Sr. Telecommunications Engineer is responsible for the design, configuration, testing and deployment of telephony infrastructure solutions. The Sr. Engineer will conduct cost and traffic analysis to determine the best use of resources. The Sr. Engineer will have to work actively during the design phase with different internal teams and business groups, analyzes the needs of the organization and translates requirements into detailed technical specifications. Collaborates with internal business units and external vendors to ensure all installations meet specifications, ensuring the resolution of problems as they arise. Additionally, the Sr. Engineer works to resolve incidents and handles change management.

Top Skills' Details

1. Avaya Management (5+ years of experience)

2. Avaya Troubleshooting (5+ years of experience)

3. NiCE CXone

Essential Responsibilities:

Working with ACD, vectors, and call flow design

Designs, configures, tests and maintains telephony infrastructure solutions.

Implements and maintains telecommunication systems and software, such as Avaya Aura platform; SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone.

Partners with Network Services to analyze and resolve IP architecture.

Researches, evaluates, recommends, implements and ensures new technology initiatives are stable and readily maintained.

Owns and executes software patches and version upgrade for Telecom infrastructure.

Manages projects within deadlines and provides weekly project status reports to management.

Provides support to a World-Class Call Center consisting of many sub call centers with over 2800 call center associates.

Diagnoses, troubleshoots, and resolves complex telecommunication network issues.

Participates in a 24x7 on-call rotation.

Serves as an escalation point for complex voice outages or issues.

Landscape notes:

Avaya Red in the environment

Stable Avaya environment

Hybrid call center setup using both Azure and onprem systems

Agents connect via AT&T services hosted in Azure

Avaya voicemail remains onprem but integrates with Contact Center servers

SBC in Azure routes all audio traffic to either Microsoft Teams or the onprem Contact Center

Environment includes 12 onprem servers and 4 Azure servers across 2 data centers

Supports 1520 tollfree numbers and 2,800 call center associates

Common issues: callrecording failures and faxing problems

Skills

Avaya, Telephony, Contact centre, telecommunication, avaya aura, CXone, NiCE, NiCE CXone, ACD, vectors, Call flow design

Job Type & Location

This is a Contract to Hire position based out of Lansing, MI.

Pay and Benefits

The pay range for this position is $50.00 - $60.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lansing,MI.

Application Deadline

This position is anticipated to close on Oct 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.