Receptionist Dispatcher

Job Description

Job Description

Receptionist / Dispatcher

Full-Time | Monday–Friday | Competitive Pay & Benefits

Join the SERVPRO Team

Do you enjoy helping people, staying organized, and keeping things running smoothly?

At SERVPRO, we help homeowners and businesses recover after water, fire, mold, and storm damage. Every day is different, and every phone call is an opportunity to make a positive impact during someone's difficult time.

We're looking for a friendly, organized, and dependable Receptionist / Dispatcher to become the communication hub of our office. If you thrive in a fast-paced environment, enjoy multitasking, and take pride in delivering exceptional customer service, we'd love to hear from you.

Benefits

• Competitive salary
• Comprehensive benefits package
• Paid training
• Career advancement opportunities
• Professional development
• Supportive, team-oriented work environment
• Stable, year-round employment
• And more!

What You'll Do

As our Receptionist / Dispatcher, you'll be the first point of contact for customers while coordinating restoration crews and supporting daily office operations. Your ability to stay organized and communicate effectively will help ensure every customer receives prompt, compassionate service.

Customer Service

• Answer incoming phone calls with professionalism and empathy
• Create a positive first impression for every customer
• Gather First Notice of Loss (FNOL) information accurately
• Provide customers with updates and answer questions throughout the restoration process
• Welcome office visitors and assist with general inquiries

Dispatching & Scheduling

• Dispatch restoration crews to emergency and scheduled jobs
• Coordinate daily schedules for field technicians
• Monitor job progress and adjust schedules as needed
• Assist with on-call scheduling and after-hours coordination
• Ensure emergency calls receive immediate attention

Administrative Support

• Enter new jobs and customer information into company software
• Maintain accurate job documentation and customer records
• Monitor work-in-progress (WIP) jobs and communicate scheduling concerns
• Assist office staff with administrative duties
• Support daily office operations and special projects

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• Previous experience in customer service, reception, dispatching, or administrative support
• Excellent communication and customer service skills
• Strong organizational and time management abilities
• Ability to multitask in a fast-paced environment
• High attention to detail
• Proficiency with Microsoft Office and general computer applications
• Ability to quickly learn new software and technology

Preferred Qualifications

• Dispatching or scheduling experience
• Experience in restoration, construction, insurance, HVAC, plumbing, or another service-based industry
• Experience with CRM or job management software

Skills for Success

• Outstanding phone etiquette
• Professional verbal and written communication
• Strong problem-solving skills
• Excellent organization and attention to detail
• Ability to prioritize multiple tasks
• Dependable, positive, and adaptable
• Team-oriented with a customer-first mindset
• Ability to remain calm during emergency situations

Schedule

• Full-time, salaried position
• Monday through Friday
• Typical schedule between 7:00 AM and 4:30 PM (8-hour workday)
• Occasional overtime or extended hours during emergency response or catastrophic events

Why SERVPRO?

When disaster strikes, our customers rely on us to respond quickly and professionally. As our Receptionist / Dispatcher, you'll play a vital role in helping families and businesses begin the recovery process.

At SERVPRO, you'll join a growing company that values teamwork, professional development, and promoting from within. If you're looking for a career where your work truly makes a difference, we'd love to meet you.

Apply today and become part of a team that's Here to Help®.