Customer Support Representative

Job Description

Job Description

Kelly Services Job Opportunity: Customer Support & Sales Operations Specialist
Location: Onsite in Lansing, Michigan
Pay Rate: $18.00/hour
Shift: 8:00am – 4:30pm, Monday – Friday

Are you ready to join a team that values your expertise? Kelly Services is seeking a talented and detail-oriented Customer Support & Sales Operations Specialist to support a dynamic sales team and deliver exceptional customer service.

What You’ll Do:

• Support the sales force by sharing key information and metrics; assist customers and provide support.
• Prepare daily action summaries, sales tracking reports, and monthly reporting; investigate sales and resolve discrepancies.
• Compile and analyze data for sales presentations; create supporting materials.
• Handle customer inquiries about products, pricing, promotions, and orders—via phone and email.
• Maintain and update customer records with each interaction; process payments and orders swiftly and accurately.
• Investigate order and inventory problems; communicate resolutions effectively to managers and customers.
• Assemble, distribute, and process orders within established guidelines; achieve productivity and accuracy targets.
• Provide backup support for customer service; follow procedural expectations throughout the supply chain.
• Other duties as assigned.

What You’ll Need:

• High school diploma or GED
• 6 months to 3–5 years of relevant experience
• Must be extremely proficient in Microsoft Excel
• Strong computer skills (Microsoft Office Suite, Word, Excel)
• Outstanding interpersonal, organizational, and time management skills
• Ability to thrive in a fast-paced environment with reliable attendance
• Excellent verbal and written communication skills
• Attention to accuracy and thoroughness in data management
• Willingness to work overtime as needed

Why Kelly?

At Kelly, we connect talented individuals with top employers. We offer competitive pay and a supportive work environment focused on growth and development.
Ready to take the next step in your career? Apply today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.