Customer Support Representative

Customer Support Representative

Kelly Services Job Opportunity: Customer Support & Sales Operations Specialist

Location: Onsite in Lansing, Michigan

Pay Rate: $18.00/hour

Shift: 8:00am 4:30pm, Monday Friday

What You'll Do:

• Support the sales force by sharing key information and metrics; assist customers and provide support.
• Prepare daily action summaries, sales tracking reports, and monthly reporting; investigate sales and resolve discrepancies.
• Compile and analyze data for sales presentations; create supporting materials.
• Handle customer inquiries about products, pricing, promotions, and ordersvia phone and email.
• Maintain and update customer records with each interaction; process payments and orders swiftly and accurately.
• Investigate order and inventory problems; communicate resolutions effectively to managers and customers.
• Assemble, distribute, and process orders within established guidelines; achieve productivity and accuracy targets.
• Provide backup support for customer service; follow procedural expectations throughout the supply chain.
• Other duties as assigned.

What You'll Need:

• High school diploma or GED
• 6 months to 35 years of relevant experience
• Must be extremely proficient in Microsoft Excel
• Strong computer skills (Microsoft Office Suite, Word, Excel)
• Outstanding interpersonal, organizational, and time management skills
• Ability to thrive in a fast-paced environment with reliable attendance
• Excellent verbal and written communication skills
• Attention to accuracy and thoroughness in data management
• Willingness to work overtime as needed

Why Kelly?

At Kelly, we connect talented individuals with top employers. We offer competitive pay and a supportive work environment focused on growth and development. Ready to take the next step in your career? Apply today!