Marketing Traffic Coordinator

Position Overview The Marketing Traffic Coordinator is a key day-to-day coordinator on all projects and workflow oversight requiring cross-functional collaboration to ensure that projects have all information needed to complete within expected time frame. Job Responsibilities Lead traffic flow of marketing projects and prioritization via support portal, phone call, and email. Track all marketing projects and manage status updates, ensuring deadlines are met. Review requests and manage projects within Salesforce and Basecamp. Handle customer service phone calls with professionalism, routing customers to appropriate department or inputting request in the system. Provide excellent service, information, and communication to internal and external customers. Respond to issues timely and with sound decision making. Proofread and ensure quality standards are met. Participate in and document discussions during client meetings and conference calls. Maintain current work-in-progress records and archives of past project information as appropriate. Complete additional projects as needed. Qualifications and Skills Bachelor’s degree in Marketing, Creative Design, Communications, related field, and/or equivalent combination of education/experience. 1-2 years of experience in marketing, communications, or project coordination. Experience in a traffic or marketing assistant position is preferred. Agency work is a plus. Knowledge of Microsoft Office Suite applications including Excel and PowerPoint. Excellent organizational skills and attention to detail. Excellent customer service and communication skills. Excellent prioritization and time management skills. EEO Statement CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package. California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. #J-18808-Ljbffr