Test Center Administrator/Proctor- Full Time

Test Center Administrator (TCA) Location: 7029 Pearl Rd Suite 320, Middleburg Heights, OH 44130 Wage: $15.25/hour + Benefits Hours: Full Time Schedule: Tues, Wed, Thurs: 8am-3pm, Fri: 8am-4:30pm, Sat: 8am-5:30pm Join PSI A Global Leader in Testing Solutions At PSI, we help people achieve their goals through fair and secure assessments. We provide license and certification exams for state and federal agencies, as well as assessments, for public and private companies. Our mission is to create a positive testing experience that empowers candidates to succeed. About the Role As a Test Center Administrator (Exam Proctor), you'll play a critical role in maintaining exam integrity and delivering a smooth, professional experience for every test taker. This is an entry-level position with training provided, perfect for individuals who value accuracy, customer service, and a calm testing environment. Role Responsibilities Welcome test takers and explain testing procedures clearly. Verify IDs and maintain strict exam security protocols. Set up workstations and troubleshoot technical issues with internal teams. Supervise exams and ensure compliance with PSI policies. Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations). Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center. Provide support for test takers with accessibility needs. Knowledge, Skills and Experience Requirements High school diploma or equivalent. US citizenship is required. Customer service experience preferred (training provided). Strong communication skills and attention to detail. Ability to remain calm under pressure and handle sensitive situations. Basic computer skills; Microsoft Office experience is a plus. Physical ability to stand/walk for up to 40% of your shift. Commitment to exam security and compliance. Benefits & Perks Competitive pay + comprehensive benefits (medical, dental, vision). Paid time off and retirement plans (401(k), pension). Flexible scheduling and work-life balance. Career development and training opportunities. Wellness programs and global initiatives. Volunteer opportunities and community engagement. Why You'll Love Working Here At PSI, you're more than an employeeyou're part of a global team making a real impact. We value integrity, growth, and purpose. If you're ready to join a company that invests in your future, apply today! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.