Field Service Technician II

Perform customer installations, maintenance, and service calls promptly and effectively Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory Perform scheduled maintenance, corrective repairs, and system overhauls Diagnose and resolve hardware, software, networking, and system configuration issues Manage network faults, system access, security settings, and remote connectivity Organize and triage customer issues and address problems proactively Communicate with customers in an open, helpful, and professional manner focused on resolution Participate in virtual and hands-on training programs Comply with company policies, health and safety standards, accurate timekeeping, fleet, and safe driving requirements Perform related duties consistent with qualifications and business needs Support adjacent service territories during standard shifts when operationally needed Optionally participate in overnight travel assignments to support broader service coverage Requirements Local candidate to the specific geographic area Authorized to work in the United States At least 19 years of age Valid driver’s license and driving record that meets NCR Atleos fleet requirements PC skills, basic electronic skills, and operating system familiarity Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day, rotating and weekend shifts, lifting up to 50 lbs., and various physical movements Familiarity with large servers, mainframe computers, and imaging software A+ Certification, CompTIA, or Network+ (N+) Certification One (1) or more years of related experience (preferred qualifications) Core Competencies Demonstrates expertise in servicing and repairing electromechanical equipment, including ATMs and self-checkout systems, while effectively managing customer communications and technical issues. Proficient in performing maintenance, diagnostics, and compliance with safety standards. Highest-signal resume keywords Electromechanical Equipment Repair Customer Service Skills A+ Certification Network Management PC Skills ATS Optimization Keywords Soft Skills Customer Communication Problem Solving Proactive Issue Resolution Organizational Skills Team Collaboration Certifications & Qualifications A+ Certification CompTIA Certification Network+ (N+) Certification Industry Keywords Health and Safety Standards Fleet Requirements Remote Connectivity Service Calls Maintenance Scheduling Tools & Technologies ATMs Self-Checkout Systems Large Servers Mainframe Computers Imaging Software #J-18808-Ljbffr Jobtailor