Onsite Support Representative (Philadelphia, PA)

Job Description

Job Description

Position Summary

Uniguest is seeking a customer service-focused candidate to join our pCare Services team as a part-time Onsite Support Representative. In this position, you will help support the maintenance of our technical solutions deployed in hospitals by providing front-line service to patients and staff. In this position, you will be responsible for providing support to hospital patient and staff customers ensuring our services meet or exceed their expectations.

With a range of technologies from patient bedside TV to digital signage, to mobile apps and video conferencing, pCare by Uniguest creates personalized customer experiences in healthcare and hospital environments. A successful candidate will be comfortable handling computer documentation including payment records.

Shifts& Location

• Penn Presbyterian Medical Center (51 N 39th St, Philadelphia, PA 19104)
• Monday, Tuesday, Wednesday, Saturday and Sunday; 12:00 pm-5:00 pm

Primary Responsibilities

• Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations
• Collaborate with other team members to troubleshoot and resolve any issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace small defective equipment as needed (tv, pillow speakers, phones)
• Perform other related duties as assigned.

Experience & Skills

• Exceptional customer service and communication skills
• Be self-motivated and able to work independently in a fast-paced environment
• Basic computer skills
• Customer service experience 1 year is preferred

Required Qualifications

• High school diploma or equivalent
• Ability to work onsite at hospitals daily and travel between each location as needed
• Must be able to lift 25 lbs. and climb a 6-foot ladder
• Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination and Flu vaccination

About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.

Days:
Monday, Tuesday, Wednesday
Saturday, Sunday
OFF Thursday & Friday
12pm-5pm (flexible by 1-2 hours)