Helpdesk Coordinator
Navitas Healthcare LLC
Helpdesk Coordinator Location: Philadelphia, PA
Job Type: Long-Term Contract
Work Setting: Onsite Position Overview We are seeking a Helpdesk Coordinator to oversee day-to-day Helpdesk operations and ensure efficient ticket routing, escalation, and communication across IT teams. The ideal candidate will have experience coordinating IT support activities, monitoring service performance, and maintaining effective communication between technical teams and end users. Responsibilities
Job Type: Long-Term Contract
Work Setting: Onsite Position Overview We are seeking a Helpdesk Coordinator to oversee day-to-day Helpdesk operations and ensure efficient ticket routing, escalation, and communication across IT teams. The ideal candidate will have experience coordinating IT support activities, monitoring service performance, and maintaining effective communication between technical teams and end users. Responsibilities
- Assign, prioritize, and track IT service requests and incidents.
- Monitor Helpdesk metrics, ticket queues, and service level performance.
- Coordinate ticket routing and escalation to appropriate support teams.
- Communicate system outages, maintenance activities, and service updates to staff.
- Support process improvement initiatives to enhance service delivery and operational efficiency.
- Maintain documentation of support procedures, workflows, and operational processes.
- Collaborate with IT teams to ensure timely resolution of issues and requests.
- 3-5 years of experience in IT support coordination, Helpdesk operations, or service dispatch.
- Experience with ITSM platforms such as ServiceNow, ManageEngine, or similar tools.
- Strong communication, organizational, and multitasking skills.
- Ability to manage multiple priorities in a fast-paced support environment.
- Experience monitoring service levels and operational performance metrics.
- Ability to work onsite and support mission-critical IT operations.
Vacancy posted 14 hours ago
Similar jobs that could be interesting for youBased on the Helpdesk Coordinator in Philadelphia, PA vacancy
- ...and decision-making ability ~ Proficiency with CRM systems, Google Workspace, and Microsoft Office ~ Experience managing or coordinating independent contractors a plus ~ Patient, empathetic approach with clients ~ Ability to multitask and manage time effectively...SuggestedHourly payFor contractorsWork at officeRemote workFlexible hours
AMENITY HOUSEKEEPING INC
Philadelphia, PA11 days ago - Firstrust Bank Recognizes the Leader in You As one of the region's foremost community banking institutions, we take pride in fostering leadership. As a Firstrust employee, your growth is our growth. For you, that means great benefits, performance-based pay, a meaningful...SuggestedLocal area
- ...Ensure that daily text message responses are reconciled within Centricity scheduling In conjunction with Office Managers, QA coordinator and CHW team, send text messages regularly to patient populations overdue for care 4. Patient Portal Develop/refine portal...SuggestedFor contractorsWork at officeLocal areaRemote work
Esperanza Health Center
Philadelphia, PAa month ago - Job Description Job Description American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for a Member Advisor Supervisor (Call Center Supervisor). This position is responsible for managing daily tasks/activities, handling member accounts...SuggestedWork at officeImmediate startMonday to FridayFlexible hours
American Heritage Credit Union
Philadelphia, PA28 days ago $100k
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on...SuggestedWeekly payLocal areaHome officeFlexible hoursShift workBJ's Wholesale Club
Springfield, PA6 days ago- ...• Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and enterprise systems • Coordinate with hardware, software, and multimedia vendors to deliver effective solutions and problem resolutions • Oversee onboarding, scheduling...Remote work
Mondo
Glenside, PA3 days ago $75k - $90k
As a Senior Membership Director at AFC Fitness, you will play a pivotal role in driving our sales success and leading membership growth initiatives across one of our premier locations. You will not only contribute as a high-performing sales leader but also oversee sales...Flexible hoursAFC Fitness
Bala Cynwyd, PA5 days ago- The Director of Membership (Volunteer) is responsible for designing and executing ACSOP’s early membership growth, engagement, and retention strategy. This role plays a critical part in shaping the member experience during ACSOP’s launch phase and serves as a primary human...
Association for Charter School Operations Professionals
Philadelphia, PA3 days ago - ...process Build and maintain long-term customer relationships Track opportunities and customer activity within CRM software Coordinate with internal teams including applications, service, and operations Attend Industry trade shows What We're Looking For...Base plus commissionFull timeWork at office
KAAST MACHINE TOOLS INC
Clifton Heights, PA14 days ago - Customer Service Associate As one of the nation's premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. Customer Service ...Monday to Friday
$66k - $105k
Job Opportunity At Cubic Transportation Systems When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote...All shifts$50k - $55k
...inbound calls and web leads and schedule appointments Support customers from first contact through installation follow-up Coordinate installation schedules and product orders Maintain accurate records in Salesforce Support marketing efforts including social...Full timeWork at officeLocal areaFloor Coverings International - JDR
Plymouth Meeting, PA29 days ago- Job Description Job Description If you are looking for a challenging, rewarding career then there is no other place in ophthalmology like us. We are looking for a technician and hope you'll join us. Responsibilities include performing clinical and clerical duties...Temporary work
Oncology Service
Philadelphia, PA26 days ago - Job Description Job Description Wills Eye Hospital is hiring an Ophthalmic Technician in Plymouth Meeting, PA . In this role, you’ll provide a variety of preliminary ocular assessment activities, including but not limited to, obtaining a complete and accurate medical...Full timeSecond job
Wills Eye Hospital
Plymouth Meeting, PA16 days ago - ...supporting physicians in the delivery of high-quality eye care. Supports efficient clinic operations by managing patient flow, coordinating administrative tasks, and performing phone triage under physician guidance. Contributes to the overall effectiveness of the office...Work at officeLocal area
Long Island Vision Management
Elkins Park, PA3 days ago - Job Description Job Description Description: ESSENTIAL JOB DUTIES: Greets patients and visitors in a prompt, courteous and helpful manner. Obtains patient history and transcribes results into our EHR (electronic health record) as physician(s) orally dictate ...
Refocus Eye Health
Cherry Hill, NJ9 days ago - Job Description Job Description Description: Join Our Growing Ophthalmology Team as an Ophthalmic Technician! $1000 sign on bonus Up to 40 hours a week. Locations are variable depending on OR time, includes Plymouth Meeting, Nazareth and Sewell, NJ locations...Work at officeRelocation package
Refocus Eye Health
Philadelphia, PA22 days ago - Job Description Job Description Technical Sales Representative – Industry Leading Solutions Provider Neff is an industry leading automation solution provider selling best in class technology to manufacturers across a wide range of industries. Neff is growing and...Flexible hours
Neff Group Distributors Inc
Philadelphia, PA8 days ago $60k - $120k
Job Description Job Description Do you like cultivating lasting relationships? How about a sales position responsible for increasing the level of market share within a designated territory? This isn't a high- pressure position – just quality products and a process...WorldwideVEGA Americas
Philadelphia, PA8 days ago- Job Description Job Description Position: Technical Sales Representative Territory: Maine · New York · Pennsylvania Location: Remote / US The Opportunity Ohalo is hiring Technical Sales Representatives to help build and scale our commercial presence....Remote workVisa sponsorshipShift workNight shift
Ohalo
Philadelphia, PA20 days ago - Company Description The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our...
Klick
Philadelphia, PA2 days ago $70k - $90k
Job Description Job Description Insurance Job : Commercial Lines Account Manager | Commercial Lines Account Executive | Commercial Client Manager Salary: $70-90K Location: Philadelphia, PA Our Philadelphia, PA based insurance firm is seeking an experienced...Work at officeAPR
Philadelphia, PA15 days ago- Job Type Part-time Description Join Our Growing Ophthalmology Team as an Ophthalmic Technician! $1000 sign on bonus Up to 30 hours a week. Locations are variable depending on OR time, includes Plymouth Meeting, Nazareth and Sewell, NJ locations. ...Part timeWork at officeRelocation package
ReFocus Eye Health
Philadelphia, PA5 days ago - Job Details Assists in the various functions and clinical care of patients in the Divisions Ophthalmology and Neuro-Ophthalmology. This position requires providing service to the following age population(s) infant, pediatric, adult, older adult and frail elderly...Daily paidFull timeTemporary workPart timeFlexible hoursShift work
Thomas Jefferson University Hospital
Elkins Park, PA1 day ago $96k - $205.25k
...diagnostic workflows to enable faster issue detection, triage, and root cause identification Lead technical incident triage and coordinate cross-functional root cause analysis (RCA) efforts for complex production issues, including identification of systemic corrective...Itron
Philadelphia, PA6 days ago$27.35 - $34.19 per hour
SHIFT: Day (United States of America) Seeking Breakthrough Makers Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise...Hourly payFull timePart timeFor contractorsWork at officeShift workChildren's Hospital of Philadelphia
Philadelphia, PA5 days ago$21 per hour
About Us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment...Full timePart timeReliefCooper University Hospital
Cherry Hill, NJ9 days ago$500 per month
...light. # Using hands to operate equipment, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina. Ability to raise dominant arm above shoulder height to administer drops. # Use senses to observe and...Full timeTemporary workMid Atlantic Retina
Plymouth Meeting, PA6 days ago- Under the direction of the Ophthalmology team, assists in providing patient care through visit by taking histories, performing special tests including auto fractions lensometry, K-reading, visual fields, and A and B scans. Oversees patient hours including operational workflow...
Temple University
Philadelphia, PA5 days ago - EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic...Full timePart timeWorldwide
Wills Eye Hospital
Plymouth Meeting, PA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Helpdesk Coordinator. Be the first to apply!
Related searches
- help desk manager Philadelphia, PA
- service desk Philadelphia, PA
- help desk support Philadelphia, PA
- customer service front desk receptionist Philadelphia, PA
- IT service desk Philadelphia, PA
- help desk Philadelphia, PA
- help desk work from home Philadelphia, PA
- helpdesk specialist Philadelphia, PA
- helpdesk manager Philadelphia, PA
- helpdesk support technician Philadelphia, PA